Transcription of Successfully Implementing Knowledge Management
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Successfully Implementing Knowledge Management
AMERICAN PRODUCTIVITY & QUALITY CENTER123 NORTH POST OAK LANE, HOUSTON, TEXAS 77024-7797 713-681-4020 2000 AMERICAN PRODUCTIVITY & QUALITY CENTER. ALL RIGHTS ImplementingKnowledge ManagementAPQCINTERNATIONALBENCHMARKINGC LEARINGHOUSECONSORTIUM LEARNING FORUMBEST-PRACTICE REPORTMEMBERSHIP INFORMATIONFor information about how to become a member of the International Benchmarking Clearinghouse,a service of the American Productivity & Quality Center (APQC), and receive publications and otherbenefits, call 800-776-9676 or 713-681-4020 or visit our Web site at 2000 American Productivity & Quality Center, 123 North Post Oak Lane, Third Floor, Houston, Texas77024-7797. This report cannot be reproduced or transmitted in any form or by any means electronicor mechanical, including photocopying, faxing, recording, or information storage and copies of this report may be purchased from the APQC Order Department at 800-776-9676 ( ) or 713-681-4020.
Successfully Implementing Knowledge Management • ©2000 APQC 6 Executive Summary his Best-Practice Report is based on a knowledge management (KM) con-
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