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TELLER TRAINING . . . . . . . . . . . . . . . . .5

12 TELLER TRAINING ..5 Understanding Personal & Business Banking Products ..6 Fraud: All the Basics ..7 Unmasking the Forger ..7 Rip-Offs: Preventing Cash-Based Scams ..8 America s Most Wanted Drug Criminals ..9 Bank Secrecy Act Today ..9 Confidentiality: Information Protection ..10 Preventing New Account Fraud: Customer Identification & Verification ..11 Overview of Key Deposit Regs ..11 Dress for Success: Your Personal Business Style ..12 How to Identify Suspicious Activities & Transactions ..13 Banker Style: Dress Like a Professional without Breaking the Bank.

4 VHS u //// icon legend ///// Program available on VHS tape. Program available on DVD disc. Program available on Online Streaming Video.

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