Transcription of The digital transformation of customer services Our point ...
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The digital transformation of customer services Our point ...
The digital transformation of customer services Our point of view The digital age is disrupting traditional customer service models new customer touchpoints are appearing the world over at breakneck speed and against a backdrop of rising expectations. In this paper, we outline our perspective on the implications of digital technology for customer service. A customer service reformation is taking place. It's radical, For some of you, this call to action will not be new. Even it's far-reaching and it's being driven by customers. The so, identifying the depth and breadth of this reformation digital age has transformed the way customers shop and and deciding how to tackle it is a huge challenge. And share their experiences.
A customer service reformation is taking place. It’s radical, it’s far-reaching and it’s being driven by customers. The digital age has transformed the way customers shop and
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