Transcription of CUSTOMER SATISFACTION AND CUSTOMER LOYALTY
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CUSTOMER SATISFACTION AND CUSTOMER LOYALTY
Kabu Khadka & Soniya Maharjan CUSTOMER SATISFACTION AND CUSTOMER LOYALTY . Case Trivsel St dtj nster (Trivsel siivouspalvelut). Thesis CENTRIA UNIVERSITY OF APPLIED SCIENCES. business Management November 2017. ABSTRACT. Centria University Date Author of Applied Sciences November 2017 Kabu Khadka & Soniya Maharjan Pietarsaari Degree programme Degree Program in business Management Name of thesis CUSTOMER SATISFACTION AND CUSTOMER LOYALTY . Instructor Pages Eija Torkinlampi 58+6. Supervisor Sara hman The report emphasized the role and the importance of CUSTOMER SATISFACTION and LOYALTY . Customers are the link to a business success. A business organization should focus on a huge number of CUSTOMER , for this CUSTOMER SATISFACTION and LOYALTY should be incorporated along the long-term goals. This thesis was implemented to an analyzing the relationship between CUSTOMER SATISFACTION and CUSTOMER relationship.
1 1 INTRODUCTION Every business organization`s success depends on the satisfaction of the customers. Whenever a business is about to start, customers always come “first” and then the profit.
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