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The good indicators guide - NHS England

The Good indicators guide :Understanding how to use and choose indicatorsDAVID PENCHEON PageForeword21. Introduction32. indicators : some useful background53. The anatomy of an indicator94. Understanding variation135. Changing hearts and minds186. Frequently asked questions217. Criteria for good indicators and good indicator sets238. Ten myths about indicators289. Glossary3010. Further reading33 Appendix A: Full anatomy of an indicator351 Contents2 ForewordAs leaders, we have a responsibility toknow the essential data andinformation better than anyone need our teams and organisationsto be able to capture, interpret andcommunicate the essence of anysituation in order to make the rightdecisions at the right time. Theindicators we use and choose thereforeneed to be carefully designed to bepractical, complete, valid and robust sowe can concentrate on those areas thatneed further investigation . In short, weneed to sort the wheat from the chaffin the information overload world wenow live in.

associated with fault-finding: people often assume that indicators are designed to find fault. In fact, they can help us understand our performance be it good or bad. Well-designed measurement systems identify high performers (from whom we can learn), as well as systems (or parts of systems), that may warrant further investigation and ...

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