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The Impact of Knowledge Management on Organizational ...

(IJACSA) International Journal of Advanced Computer Science and Applications, Vol. 9, No. 4, 2018 204 | P a g e The Impact of Knowledge Management on Organizational Abuaddous, Abdullah Al Sokkar Faculty of Computer Science and Informatics Amman Arab University (AAU) Amman, Jordan Blaqees I. Abualodous Digital Product Planner Disrupt Technologies Amman, Jordan Abstract In today s business, Knowledge is considered as a core asset in any organization, even it can be considered as important as technological capital. It is part of human abilities and thus human capital. Knowledge Management (KM) is becoming a fad in an increasing way so many organizations are trying to apply it in order to enhance their Organizational performance. In this paper, literatures were investigated critically in order to show the real influence of Knowledge Management and some of its practices on Organizational performance.

size have the intention to construct Customer Relation Management (CRM) or information and knowledge ... management system [5], where literatures acknowledged that ... direct significant relationship between KM practices and Organizational performance which includes the financial performance [10]. Fig. 1 is a similar model illustrating the idea

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  System, Management, Customer, Impact, Relationship, Organizational, Relations, Knowledge, Management system, The impact of knowledge management on organizational, Customer relation management

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