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The Influence of Rewards and Job Satisfaction on …
The Influence of Rewards and Job Satisfaction on Employees in the Service Industry Shagufta Sarwar And James Abugre Swansea University, Wales, UK. Key words Rewards , employee Satisfaction , job Satisfaction , inducement, loyalty. Abstract The purpose of this study was to find out the relationship between employees' Rewards , and the dimension of their job Satisfaction in the service sector. We hypothesized that Rewards play a significant role in employee Satisfaction , resulting in increased customer Satisfaction and loyalty. Thus the role of job satisfcation and Rewards was explored with samples from workers in two large Ghanian private organizations. The implications of job satisfcation on customer Satisfaction and loyalty towards organzations were also invetsigated. A questionnaire was constructed, tested and administered to a total 110 subjects at two private organizations. Out of that 104 usable surveys were analyzed with microsoft excel to test the hypotheses of the study.
The Influence of Rewards and Job Satisfaction on Employees in the Service Industry Shagufta Sarwar And James Abugre Swansea University, Wales, UK
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