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THE ROLE OF TOTAL QUALITY MANAGEMENT - …
THE ROLE OF. TOTAL QUALITY MANAGEMENT . IN RAISING THE SERVICE QUALITY OF. PUBLIC HEALTH LABORATORIES. IN. DEVELOPING COUNTRIES. A thesis submitted in fulfilment of the requirements of the University of Derby for the degree of Master of Science in Health Services MANAGEMENT . By Gabriele Mallapaty November, 1999. ABSTRACT. The role of TOTAL QUALITY MANAGEMENT in raising the service QUALITY of public health laboratories in developing countries Mallapaty, Gabriele In 1998, the World Health Organisation (WHO) renewed its appeal to support the Health for All strategy in less developed countries. This underlines the realisation, that two decades after the Alma-Ata declaration, the implementation of Primary Health Care strategies has come far short of the set targets. While physical health infrastructure has expanded in the past 20 years, actual provision of care has been limited and certain public health services are not available to large segments of the world's population.
2 ABSTRACT The role of total quality management in raising the service quality of public health laboratories in developing countries Mallapaty, Gabriele
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