Transcription of THE VIRTUAL AGENT SCRIPTBOOK - Tom Ferry
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THE VIRTUAL AGENT SCRIPTBOOK - Tom Ferry
THE VIRTUAL AGENT SCRIPTBOOKPro-Tips for Powerful Sales Communications1. Educate, Inform and ServeWhen these times end, and they will, you want to be known as the AGENT that stayed in touch with useful information about the market, about official announcements, reminders and tips about health, safety, the economy, home improvement, real estate and so on. How beneficial do you think that would be for your brand, for the future of your business, for your community? Remember: the right thing is always the right thing to Change Your IntrosThis is a time to be even more real, more personal, more empathetic. If you go in for the hard sell in any of your communications--phone, text, email, social--you risk losing trust and harming your brand.
Ferry International, LLC / 888.866.3377 / tomferry.com 2. Virtual Agent Past Client/COI Script Remember that this script is meant to be used loosely and our goal is to educate, inform and serve all of our clients, family and friends during this time. Have empathy, avoid any drama, be …
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