Transcription of TOOLKIT ON STANDARD OPERATING PROCEDURES
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Page 1 of 13 TOOLKIT ON STANDARD OPERATING PROCEDURES Page 2 of 13 Contents 1. Background .. 3 2. Why the TOOLKIT .. 3 3. Benefits of SOPS .. 4 4. Definition of SOPS .. 4 5. Approaches to SOPs .. 4 6. Step by Step Guidance .. 5 Step 1: Determine Objective of SOP .. 5 Step 2: Appoint a SOP 5 Step 3: Produce a SOP .. 6 Name the SOP .. 6 Determine the scope of SOP .. 6 Chart the procedure .. 7 Date when the SOP became operative .. 7 Periodicity of the review .. 7 The signature and name of the person authorising the 8 Step 4: Distribute and File SOP .. 8 7. SOPS Step by Step Diagram .. 9 8. Training on SOPs .. 10 9. Non-Conformance .. 10 10. Conclusion .. 10 STANDARD Operational Procedure Elements .. 11 SOP Formats and Templates .. 11 EXAMPLE 1 .. 12 EXAMPLE 2 .. 13 Page 3 of 13 1. Background A STANDARD OPERATING procedure (SOP) is a set of written instructions that document a routine or recurring activity followed by an organisation.
toolkit stipulating the minimum required norms and standards for business process mapping, review and management, standard operating procedures, setting of service standards. The development of a framework and methodology for developing effective SOPs were finalised in March 2011 as a result of a need for consistency and a set standard. 2.
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