Transcription of Unit 4: Customer Service in Travel and Tourism - Edexcel
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Edexcel BTEC Level 3 Nationals specification in Travel and Tourism Issue 1 June 2010 Edexcel Limited 20101 Unit 4: Customer Service in Travel and TourismUnit code: L/600/9488 QCF Level 3: BTEC NationalCredit value: 10 Guided learning hours: 60 Aim and purposeThis unit enables learners to gain understanding of how excellent Customer Service contributes to the success of Travel and Tourism organisations. Learners will develop knowledge and skills to provide Customer Service and achieve sales in Travel and Tourism introductionCustomer Service is of vital importance to all organisations in the Travel and Tourism sector. Excellent Customer Service results in a high level of satisfaction and encourages customers to return and to recommend the organisation to others.
Travel and tourism organisations are in the business of providing information and selling products and services, and learners will have the opportunity to develop and demonstrate these skills with customers in real or simulated situations across different industries within the sector.
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