Transcription of UPS Complaint Procedure
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UPS Complaint Procedure
Page 1 of 5 Complaint Procedure 1 complaints may be lodged with regard to improper performance or non-performance of Services provided by UPS Polska sp. z with its registered seat in Warsaw (hereinafter UPS ). The Procedure applies to Services, including courier services as defined in clause 2 of the UPS Terms and Conditions of Services. Following of this Complaint Procedure is not an obligation in case of courier services. 2 1. complaints should be lodged in writing, in the electronic form (including fax, e-mail or contact form on the website) or verbally, for the record. 2. complaints due to delays in the delivery of shipments covered by Money Back Guarantee (as defined in pt. 7 of the General Terms and Conditions of Service) may also be submitted by telephone to UPS Customer Service Department.
Poland, to e-mail addresses: dipl@ups.com (complaint regarding loss or damage), custsvcplpl@ups.com (complaint regarding delay in delivery) and the complaints covered by the Money Back Guarantee - by telephone at: +48-22-534-00-00 or by fax at: +48-22-534-08-01 and billingpoland@ups.com (financial complaints). § 6
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