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Using Key Performance Indicators to improve outcomes and ...
Ombudsman Western Australia Serving Parliament Serving Western Australians Mary White, Western Australian Deputy Ombudsman Presentation to the 4th Biennial ANZOA Conference 1 May 2014 How Ombudsman offices are bringing key Performance Indicators to life Using Key Performance Indicators to improve outcomes and services Outline of presentation Purpose Why have Key Performance Indicators (KPIs) Our Performance Management Framework Our Key Performance Indicators Internal early warning Indicators Monitoring Key Performance Indicators Achieving KPIs and continuous improvement Some words of caution Purpose of the presentation This presentation provides an overview of how the Western Australian Ombudsman uses key Performance Indicators (KPIs) to improve outcomes and service delivery and the results achi
Our Key Performance Indicators . KPIs need to cover a broad range of functions and to be high level. Budget targets and actual results are reported in: • Our . Budget Papers. • Our . Annual Report . which must include KPIs as set out in the Budget Papers (and audited by the Auditor General), and
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