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Innovation Insight Series Number 14 2006 The Pennsylvania State University This material has been developed by and cannot be used or reproduced without permission of the Office of Planning and Institutional Assessment, Penn State University. Across the University many people use data in assessment and decision-making. data -based decision-making, an es-sential element of Continuous quality improvement, helps individuals and teams to assess the efficiency and effective-ness of current processes. Numerous methods exist for col-lecting data . Focus groups, personal interviews, Surveys , review of internal records, and counting events are some methods to gather data . This issue of Innovation Insights explains how to use Surveys to obtain data .
Using Surveys for Data Collection in Continuous Improvement Innovation Insights #14 ©2006 The Pennsylvania State University This material has been developed by and cannot be used or reproduced without permission of the Office of Planning and Institutional Assessment, Penn State University.
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