Verizon 2020 ESG Report

Verizon Environmental, Social and Governance (ESG) Report 2020 Verizon 2020 ESG ReportAppendixApproachSocialCommunitySAS B indexGovernanceEnvironmentalTable of contentsApproachMessage from our Chairman and Chief Executive Officer ..2 Our ESG strategy ..5 Supporting the achievement of the UN SDGs ..8 Engaging collaboratively ..17 Earning trust with transparent reporting ..19 CommunityCitizen Verizon ..82 Digital Inclusion ..83 Climate Protection ..91 Human Prosperity ..91 EnvironmentalTackling climate change ..33 Our path to net zero ..34 Network resiliency ..42 Meeting the challenges of COVID-19 ..42 Water conservation ..43E-waste: Expanding recycling and reuse ..44 Paper policy ..45 Environment, health and safety management ..45 Tree planting ..46 Verizon s Green Team ..46 Integrating sustainability.

Verizon 2020 ESG Report Approach Governance Environmental Social Community SASB index Appendix 2 Message from our Chairman and Chief Executive Officer, Hans Vestberg 2020 was a year like no other. As a global community, we faced some of the greatest

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