Transcription of WH Smith PLC
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WH Smith PLC
WH Smith PLCC orporate Responsibility report 2017E S T 1 7 9 2 Celebrating 225 years01 GovernanceEnvironmentMarketplaceWorkplac eCommunityAssuranceWH Smith PLC Corporate Responsibility report 2017 Welcome to WH Smith PLC s 2017 Corporate Responsibility reportContents1. GovernanceAbout us 3 Group at a glance 4 Our business model and strategy to create value 4 Management and accountability 5 Our stakeholders 5 Identifying our key impacts and driving continual improvement 7 Benchmarking our performance 72. Environmental managementManaging our carbon emissions 8 Reducing energy consumption 9 Improving transport efficiency 10 Waste management 10 Helping our customers to reduce waste 12 Conserving water resources 12 Tar get s 123. Responsibility in the marketplaceCustomer focus 13 Improving access for customers 14 Responsible retailing 14 Forest sourcing 15 Ethical trading 16 Tar get s 174.
02 Governance Environment Marketplace Workplace Community Assurance WH Smith PLC Corporate Responsibility report 2017 Introduction by Stephen Clarke “Our …
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