“WORKING” REMOTELY - Harvard University

WORKING REMOTELY ?SELECTION, TREATMENT,AND THEMARKETPROVISION OFREMOTEWORKN atalia Emanuel Emma Harrington1 This version: April 9, 2021 Latest Version: Click hereAbstract:Why was remote work rare prior to the pandemic? One possibility is that remote workreduced worker productivity. Another is that it attracted less productive workers. We test thesepossibilities in the call-centers of a Fortune 500 online retailer . We find that working REMOTELY in-creased call-center workers productivity. When previously on-site workers took up opportunitiesto go remote in 2018, their hourly calls rose by Similarly, when COVID-19 closed on-site callcenters, a difference-in-difference suggests that the productivity of workers who switched to re-mote work rose by relative to their already remote peers. Despite these positive productivityeffects, remote workers were 12pp less likely to be promoted. If better workers are more concernedabout being overlooked in remote jobs, remote workers will be adversely selected.

cerns. At our retailer, workers who chose remote jobs were 12pp less likely to be promoted than those who chose on-site jobs, complementing the results ofBloom et al.(2015).6 We find sugges-tive evidence that these promotion differences reflect differences in the information that managers acquire about remote and on-site workers.

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