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“WORKING” REMOTELY - Harvard University

WORKING REMOTELY ?SELECTION, TREATMENT,AND THEMARKETPROVISION OFREMOTEWORKN atalia Emanuel Emma Harrington1 This version: April 9, 2021 Latest Version: Click hereAbstract:Why was remote work rare prior to the pandemic? One possibility is that remote workreduced worker productivity. Another is that it attracted less productive workers. We test thesepossibilities in the call -centers of a Fortune 500 online retailer. We find that working REMOTELY in-creased call -center workers productivity. When previously on-site workers took up opportunitiesto go remote in 2018 , their hourly calls rose by Similarly, when COVID-19 closed on-site callcenters, a difference-in-difference suggests that the productivity of workers who switched to re-mote work rose by relative to their already remote peers.

possibilities in the call-centers of a Fortune 500 online retailer. We find that working remotely in-creased call-center workers’ productivity. When previously on-site workers took up opportunities to go remote in 2018, their hourly calls rose by 7.5%. Similarly, when COVID-19 …

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