Transcription of “WORKING” REMOTELY - Harvard University
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“WORKING” REMOTELY - Harvard University
WORKING REMOTELY ?SELECTION, treatment ,AND THEMARKETPROVISION OFREMOTEWORKN atalia Emanuel Emma Harrington1 This version: April 9, 2021 Latest Version: Click hereAbstract:Why was remote work rare prior to the pandemic? One possibility is that remote workreduced worker productivity. Another is that it attracted less productive workers. We test thesepossibilities in the call-centers of a Fortune 500 online retailer. We find that working REMOTELY in-creased call-center workers productivity. When previously on-site workers took up opportunitiesto go remote in 2018, their hourly calls rose by Similarly, when COVID-19 closed on-site callcenters, a difference-in-difference suggests that the productivity of workers who switched to re-mote work rose by relative to their already remote peers. Despite these positive productivityeffects, remote workers were 12pp less likely to be promoted. If better workers are more concernedabout being overlooked in remote jobs, remote workers will be adversely selected.
communication technologies, as illustrated in FigureA.1(Mas and Pallais,Forthcoming).Oettinger(2011) found that ... In the second part of the paper, we identify remote work’s marginal cost — or the treatment effect — and its selection effect using natural experiments at the retailer. At the retailer, some workers transitioned from on-site ...
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