Transcription of “WORKING” REMOTELY - Harvard University
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“WORKING” REMOTELY - Harvard University
WORKING REMOTELY ?SELECTION, TREATMENT,AND THEMARKETPROVISION OFREMOTEWORKN atalia Emanuel Emma Harrington1 This version: April 9, 2021 Latest Version: Click hereAbstract:Why was remote work rare prior to the pandemic? One possibility is that remote workreduced worker productivity. Another is that it attracted less productive workers. We test thesepossibilities in the call-centers of a Fortune 500 online retailer. We find that working REMOTELY in-creased call-center workers productivity. When previously on-site workers took up opportunitiesto go remote in 2018, their hourly calls rose by Similarly, when COVID-19 closed on-site callcenters, a difference-in-difference suggests that the productivity of workers who switched to re-mote work rose by relative to their already remote peers. Despite these positive productivityeffects, remote workers were 12pp less likely to be promoted.
the option to work remotely. Given the low rates of remote work among call-center workers, this high willingness to pay suggests remote work is costly for firms. However,Bloom et al.(2015) finds no such costs, with remote work increasing productivity by 14% (Bloom et al.,2015). We see the same disconnect during the pandemic.
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