Transcription of “WORKING” REMOTELY - Harvard University
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“WORKING” REMOTELY - Harvard University
W ORKING R EMOTELY ? S ELECTION , T REATMENT, AND THE M ARKET P ROVISION OF R EMOTE W ORK. Natalia Emanuel Emma Harrington1.. (Job Market Paper). This version: November 12, 2020. Latest Version: Click here Abstract Why was remote work so rare prior to Covid-19's lockdown? One possibility is that work- ing REMOTELY reduces productivity. Another is that remote work attracts unobservably less productive workers. In our setting of call-center workers at a Fortune 500 retailer, two natural experiments reveal positive productivity effects of remote work. When Covid-19. closed down the retailer's on-site call-centers, a difference-in-difference design suggests the transition from on-site to remote work increased the productivity of formerly on-site workers by 8% to 10% relative to their already remote peers.
Emanuel & Harrington November 12, 2020 Prior to Covid-19, 11% of Americans worked remotely.2 By now, many who could work re- motely have done so (Brynjolfsson et al.,2020). Further, 56% of workers who are now remote
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