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“WORKING” REMOTELY - Harvard University

W ORKING R EMOTELY ? S ELECTION , T REATMENT, AND THE M ARKET P ROVISION OF R EMOTE W ORK. Natalia Emanuel Emma Harrington1.. (Job Market Paper). This version: November 12, 2020. Latest Version: Click here Abstract Why was remote work so rare prior to Covid-19's lockdown? One possibility is that work- ing REMOTELY reduces productivity. Another is that remote work attracts unobservably less productive workers. In our setting of call-center workers at a Fortune 500 retailer, two natural experiments reveal positive productivity effects of remote work. When Covid-19. closed down the retailer's on-site call-centers, a difference-in-difference design suggests the transition from on-site to remote work increased the productivity of formerly on-site workers by 8% to 10% relative to their already remote peers.

working from home and 11.4% reported spending the entire day working remotely that day (Brynjolfsson et al., 2020). By contrast, in the 2018 American Community Survey (ACS), only 5.3% of workers report working from home (based on the authors’ calculations). InBrynjolfsson et al.(2020)’s survey of workers after Covid-19, 15%

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