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“WORKING” REMOTELY - Home | Scholars at Harvard

working REMOTELY ?SELECTION, TREATMENT,AND THEMARKETPROVISION OFREMOTEWORKN atalia Emanuel Emma Harrington1 This version: April 9, 2021 Latest Version: Click hereAbstract:Why was remote work rare prior to the pandemic? One possibility is that remote workreduced worker productivity. Another is that it attracted less productive workers. We test thesepossibilities in the call-centers of a Fortune 500 online retailer. We find that working REMOTELY in-creased call-center workers productivity. When previously on-site workers took up opportunitiesto go remote in 2018, their hourly calls rose by Similarly, when COVID-19 closed on-site callcenters, a difference-in-difference suggests that the productivity of workers who switched to re-mote work rose by relative to their already remote peers.

home-based work expanded substantially between 1980 and 2000, albeit starting from a very low base. 3These estimates are also complementary with those from the Bureau of Labor Statistics, where 35% of workers report working remotely because of the pandemic. 4As has become clear during the pandemic, a large share of jobs are remotable. While ...

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