6.1 Change Management Process Purpose / Objective
• There is a work initiation process which is separate from the Change Management process. When a change is ready to go into the live environment the change information is entered into the Change Management tool • The process primarily supports change control or notification activities ensuring changes
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6.1 Change Management Process Purpose / Objective
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6.2 Incident Management Process Purpose / Objectives
www.alaska.edu• The Incident Management Process Owner role is defined and assigned; the Process Owner seems to be known within the organization • Incident Management process documentation includes a workflow diagram that clearly illustrates the Incident Management process as well as accompanying activity
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