BSBCUS403 Implement customer service standards
customer service standards as a framework for developing and maintaining an acceptable level of customer service. 5. Maintaining quality customer service standards requires an organisation to regularly monitor and review its service with regard to customer satisfaction. This should be an ongoing process of continuous improvement. 6.
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aspire-solidus-production.s3-ap-southeast-2.amazonaws.comTopic 1: Plan financial management approaches 1 1A Access budget/financial plans for the work team 2 1B Ensure budget/financial plans are achievable, accurate and comprehensible 8
CHCLEG003 Manage legal and ethical compliance
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comand safety principles. The Work Health and Safety Act 2011 (Cth) is a national law that sets out responsibilities for health and safety in the workplace. This Act replaces the existing Occupational Health and Safety Act 1991 (Cth) and the individual state and territory Acts for health and safety.
BSBSUS501 Develop workplace policy and procedures for ...
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comEcological sustainability is based on our planet having a limited amount: of non-renewable resources and ensuring we do not use these up. Financial (or economic) sustainability
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aspire-solidus-production.s3-ap-southeast-2.amazonaws.comAustralia has a very culturally and linguistically diverse (CALD) population. This is reflected in Australian Bureau of Statistics data, which estimates that 40 per cent of the Australian population is made up of immigrants and their children. You will encounter this diversity in the people you work with. Legislation and associated
CHCECE009 Use an approved learning framework to guide …
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comfoundations: principles, practice and learning outcomes. All three of these foundations are important to curriculum decision-making and pedagogy. Pedagogy refers to your professional practice, including how you develop relationships, make decisions, teach and learn. You can read more about pedagogy in the EYLF and MTOP.
CHCECE006 Support behaviour of children and young people ...
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comDisruptive behaviour is when a child is uncooperative and prevents themselves and/ or others from focusing on what they are doing. A disruptive child might also grab the . educator’s attention, distracting them from the other children and the task at hand. It is normal for children to exhibit disruptive behaviour as they struggle to learn self-
HLTWHS006 Manage personal stressors in the work …
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comIt can drain us, cause illness, absenteeism, accidents, industrial disputes and staff turnover. What may be a good stress for one person may be a threatening stimulus to another; what one person finds stressful, another may not. Whether or not you react with
CHCDEV002 Analyse impacts of sociological factors on ...
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comsociety . 1 1A Identify major social and cultural institutions in Australian society 2 ... From a sociological point of view, a healthcare system contributes to the stability ... In this approach, the media plays a role in social policy development by identifying and raising public concerns. Australian political system: Australia is a ...
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander ...
aspire-solidus-production.s3-ap-southeast-2.amazonaws.comare caring for. Your main focus should always be ... Each area has a number of language groups, each with unique ancient cultural . ... here is a brief overview of some other aspects of cultural life in an Aboriginal and/or Torres Strait Islander community.
BSBHRM512 Develop and manage performance …
aspire-solidus-production.s3-ap-southeast-2.amazonaws.com5. Formal performance management sessions provide a means through which the five primary performance management elements of planning, monitoring, developing, assessing and rewarding can be utilised effectively. 6. Performance management processes must be flexible enough to provide measurable and
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