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Do you feel the process of engaging with customer service organizations are getting your questions answered is getting easier? BY COUNTRY BY AGE BY GENDER USA BRA DEU UK JPN 18-34 35-54 55+ MALE FEMALE Yes No, it’s getting harder It has remained the same 64% 13% 22% 28% 34% 37% 33% 30% 37% 31% 22% 47% 36% 30% 34% 37% 27% 36% 27% …

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