Effective Reporting - ICMI
3 www.zavata.com 770.280.2630 800.350.5781 Effective Reporting Operational Reports Operational reports provide a graphical view of the level of service
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Effective Reporting - icmi.com
www.icmi.com4 www.zavata.com 770.280.2630 800.350.5781 Effective Reporting the service level is known. Take corrective action if possible and communicate to the staff and key management personnel.
Creating a Training Strategy and Evaluating Effectiveness
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www.icmi.com• Customer Satisfaction • Employee Satisfaction • Turnover • Overall Call Center ROI Explanation A significant amount of information is required to effectively manage a call center. You need, for example, data on caller needs and expectations, the queue and caller tolerance, the load on the system, agent satisfaction and performance,
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