Incident Management Process - Vanderbilt IT
An Incident is an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service. The purpose of Incident Management is to restore normal service operation as quickly as possible and
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Vanderbilt University IT Service Management Program
it.vanderbilt.eduVanderbilt University IT Service Management Program IT Knowledge Management Strategy Document Created: May 7 2012 Document Revised: September 14, 2012 Document Author: Cheryl Graves, Vanderbilt University Medical Center Document Title / Version: Knowledge Management Strategy / 1.3 . ... Vanderbilt University Vanderbilt Confidential ©
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