Incident Management Process - Vanderbilt IT

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Confidential to Vanderbilt University Incident Management Process 1 Incident Management Process Vanderbilt University October 2018 Confidential to Vanderbilt University Incident Management Process 2 CONTENTS Version History ........................................ ........................................ ........................................ ........ 3 Introduction ........................................ ........................................ ........................................ ............ 4 Goals, Objectives & Scope.

An Incident is an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service. The purpose of Incident Management is to restore normal service operation as quickly as possible and

  Incident