Incident Management Process - Vanderbilt IT
of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that agreed levels of service quality are maintained. The specific objectives of Incident Management are: 1. Adopt a single Incident Management process for the entire IT organization. 2.
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Vanderbilt University IT Service Management Program
it.vanderbilt.eduVanderbilt University IT Service Management Program IT Knowledge Management Strategy Document Created: May 7 2012 Document Revised: September 14, 2012 Document Author: Cheryl Graves, Vanderbilt University Medical Center Document Title / Version: Knowledge Management Strategy / 1.3 . ... Vanderbilt University Vanderbilt Confidential ©
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