ISSUE RESOLUTION & ESCALATION Training Pack
Issue Escalation Issue Identified affecting Ops Protect Customer (Get Job Going) Write on Team Issues Board Escalate Strip T/L, S/L B Rank Will not impact
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Key Performance Indicators - KPI’s
www.beyondlean.comcourse outline •introduction •what are key performance indicators? •charactersitics of a good kpi •examples of kpi’s •the kpi cascade process
Autonomous Maintenance - Lean Six Sigma
www.beyondlean.comWhat is Autonomous Maintenance? • An operator Skill development Programme • An approach to allow problems to be identified and solved quickly
A3 Reports - Lean Six Sigma
www.beyondlean.comA3 reports - Why? BECAUSE AN A-3 REPORT encourages…. •Logical Thinking – What/How to accomplish •Decision-Making – All facts on one page
People Management Skills Matrix
www.beyondlean.comWhat is a Skills Matrix? • It is an integral part of our Visual Management System (VMS). • It is a simple visual tool to aid in the management, control & monitoring
Tactical Implementation Plans (TIP’s) - Lean Six …
www.beyondlean.comIntroduction A ‘Tactical Implementation Plan’ is derived from a common understanding of the business need to change or improve, and is …
Performance Management System - Lean Six Sigma
www.beyondlean.comHow KPI’s & Issues Management interact to make a complete Performance Management System. Design a KPI Hierarchy Install tracking systems & process
Kaizen PDCA ( Plan / Do / Check / Act ) - Lean Six …
www.beyondlean.comDefinition Plan Do Check Act (PDCA) is a framework that provides a methodical approach to problem solving and continuous improvement. It’s not just a 12 step cycle, it’s a way of thinking!
Value Stream Mapping
www.beyondlean.com1. What are the customer requirements 2. How to apply Continuous Flow Processing 3. Which process is the pacemaker 4. How to control upstream processes
Takt Time - Lean Six Sigma
www.beyondlean.comTakt Time, an enabler for Flow If work balance is set to Takt, the process closest the customer can pull production through the system at the right pace.
Standard Work Standard Work Combination Tables
www.beyondlean.comTarget Audience : Machine Operators, Team Leaders, Shift leaders, Purpose of Module :To develop the practical ability to write and use Standard Work Combination Tables ...
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