IT ENTERPRISE PROBLEM MANAGEMENT PROCESS
2.8 scope of problem management 10 2.9 inputs and outputs 10 2.10 metrics 11 3 roles and responsibilities 11 3.1 problem management process owner 11 3.2 problem manager 13 3.3 support group staff 16 3.4 functional managers 17 3.5 service desk 17 3.6 service owner 18 3.7 problem owner 19 3.8 problem analyst 19 3.9 problem reporter 20
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