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QUEUEING THEORY AND MODELING

QUEUEING THEORY AND MODELING

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Queueing theory was developed by A.K. Erlang in 1904 to help determine the capacity requirements of the Danish telephone system (see Brockmeyer et al. 1948). It has since been applied to a large range of service industries including banks, airlines, and telephone call centers (e.g. Brewton 1989, Stern and

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