Service Transition SERVICE ASSET AND CONFIGURATION ...
Service Transition USER GUIDE Service Asset and Configuration Management Process 4.3 | 02/23/2017 Page 1 Section 1. Introduction 1.1 Purpose The purpose of this document is to describe the Service Asset and Configuration Management
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Service Asset and Configuration Management Process
itsm.ucsf.edumanagement over its IT assets and provides management information about the IT infrastructure. The Service Asset and Configuration Management process is divided into five sub-processes: Planning Process Objective: To define the CMDB plan, including purpose, scope, and objectives. Defines
IT ENTERPRISE PROBLEM MANAGEMENT PROCESS
itsm.ucsf.edu2.8 scope of problem management 10 2.9 inputs and outputs 10 2.10 metrics 11 3 roles and responsibilities 11 3.1 problem management process owner 11 3.2 problem manager 13 3.3 support group staff 16 3.4 functional managers 17 3.5 service desk 17 3.6 service owner 18 3.7 problem owner 19 3.8 problem analyst 19 3.9 problem reporter 20
IT CHANGE MANAGEMENT Enterprise Change …
itsm.ucsf.edu• A single, common Enterprise change management process is adopted and applied by each business (ITS, Medical Center, SOM). • The change management process assumes a tool-agnostic approach. The process was not designed around the capabilities of any specific tool set, but requires any tool used by UCSF to support the process.
IT Service Continuity Management Business Impact Analysis ...
itsm.ucsf.eduJul 14, 2016 · IT Service Continuity Management Business Impact Analysis Process 1.2 | 07/14/2016 Page 3 of 20 Section 1. Introduction 1.1 Purpose The UCSF Business Impact Analysis (BIA) is the process that identifies and evaluates the
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