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Unit 5 Understanding and Resolving Guest Problems

Unit 5 Understanding and Resolving Guest Problems

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Unit 5, Lesson 1 Career Counseling: Listening with Empathy Objectives Sts will learn to resolve problems and listen empathetically for improved customer service. EFF Skill Sets addressed Cooperate with Others: Try to adjust one’s actions to take into the account the needs of others and/or the task to be accomplished.

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