Unit purpose and aim - OCR
2 © OCR 2010 telephone • 1.3 Explain the purpose of giving a positive image of self and own organisation functions of the in order to deal with the caller
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Unit purpose and aim - OCR
www.ocr.org.uk© OCR 2010 3 Learning Outcomes The learner will: Assessment Criteria The learner can: Exemplification support can be accessed to improve own practice