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White Paper Incident Management: A CA IT Service Management Process Map Peter Doherty — Senior Consultant, Technical Service, CA, Inc. Peter Waterhouse — Director, Product Marketing, Business Service
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White Paper - itsmcampus.com
www.itsmcampus.com3 Introduction CA’s IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. We use the analogy of subway or underground system
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