Agent Quick Reference Guide - Morris Murdock …

1 December 3, 2008 Agent Quick Reference GuideAgent Quick Reference Guide2 TOCMISCELLANEOUS FORMATS ..3 Encode/Decode ..5 Verify Connection Time .. 6 Time of Day .. 7 PNR FORMATS ..8 Entering PNR Components .. 9 Displaying PNR Components .. 9 Changing PNR Data ..10 Changing Segment Status ..11 FQTV Entries ..12 AIR FORMATS ..13 Air Availability ..14 Direct Access Availability ..15 Selling from Availability ..15 Change Class of Service ..16 SEATS ..17 Request Seats ..18 Cancel Seats ..18 FARES AND PRICING ..19 Fare Quotes ..20 Rules Display ..21 Itinerary Pricing ..21 Store ..21 BARGAIN FINDER/PLUS.

2 22 CAR FORMATS ..24 Car Availability ..25 Sell Car ..25 Modify Availability ..26 Modify Confirmed Car Seg ..27 HOTEL FORMATS ..29 Hotel Availability ..30 Modify Availability ..30 Modify Confirmed Hotel Seg ..31 QUEUES ..32 Counting & Accessing ..33 MMT Assigned Queues ..33 Agent Queues ..343 MISCMISC4 PERSONAL QC CHECKLISTC heck HK status/CF #s Returned Verify Seats Confirmed Verify Tickets Issued Verify PNR Faxed/Emailed correctly RECORD VERIFICATIONRead and understand the previous documentation Check PNR History to determine what action has been performed If appropriate, contact the original Agent (s) for clarification Ask questions Seek help Document what you do completely Take accountability traveler s request and ensure their needs are met Throughout this Reference , the following symbols represent special keys on your keyboard.

3 Change Key# Cross of LorrainePCC Pseudo City Code End ItemCRT OPERATIONSSI*1234 ..Sign in to all work areasSO ..Sign out ONE work areaSO* ..Sign out ALL work areas B ..Change to work area BAAAKB73 ..Change work area to be in PCC KB73*S ..Display current work area*S* ..Display all work areas*S*P ..Display work area and printer designationS/* ..Redisplay the daily sign-in message#J ..Display CRT set addressCALCULATORT 22#3 ..AddT 350-18 .. SubtractT 45*6 ..MultiplyT 925/3 ..DivideMISC5 CALENDART JUL/09 .. Monthly CalendarT 15 DEC-30 ..Determine date 30 days prior to Dec 15T 15 DEC#30.

4 Determine date 30 days after Dec 15T MENU ..Calculation and conversion entriesSABRE REFERENCEN*/SHORTCUTS .. Display commonly used Sabre shortcutsDU*/CLS ..Display Class of Service CodesDU*/CAR/TYPES ..List car typesDU*/CAR/EQP ..List car equipment codesCARTYPEHELP ..List car type definitionsCARTYPEPSEUDOHELP ..List vehicle groupsDU*/HTL/TYPES ..List room type codesDU*/HTL ..Vendor codes and room typesDU*/MLS ..List meal codes & descriptionsDU*/SPM .. List special meal type codesDU*/SPM#YY ..List special meal types by carrier ENCODE DECODEENCODE DECODEW/-ALDELTA W/*DLW/CRHERTZ W/CR*ZEW/HLHYATT W/HL*HYCITY/AIRPORTW/-CCBOSTON (City Code).

5 W/*BOSW/-ATMIA ..Lists 10 closest airports to another airportW/-CYREXBURG, ID, .. Lists 10 closest airports to cityW/-CYLOGAN, UT#CYBOISE, ID ..Mileage between two citiesW/-CYAVIGNON,FR#CYNICE,FR ..Mileage Int lW/-APSKY HARBOR ..Find city code using airport nameW/-MBFT .CAMPBELL .. Lists closest airports to Military BaseW/-ATLAX#ATDFW ..Gives mileage between airports HCCTEXAS or HCCTX ..Encode/Decode StatesHCCC/ITALY OR HCCC/IT ..Encode/Decode CountriesW/-ATTUL#CYTULSA,OK ..Distance between an Airport (AT ) and a city (CY )EQUIPMENT/AIRCRAFT TYPEW/EQ*767 ..Decode equipment typeW/EQ*L3 ..Decode from availability, Line 3 MISC6 DECODE Agent SINEH*ASWH5 BAZZ.

6 Find Agent name associated with sine gives Agent s name for Agent sine H*AS(PCC) A(2-letter Agent sine)W/*WH0B ..Decode PCCSABRE HELPUse Format Finder (under Agent Tools link) Access eServices Tab in MySabre WEATHER WEA/CF*ATL ..City forecast for today, tonight, tomorrow ATL WEA/EF*ATL ..Extended forecast for ATL 5days WEA/EF*ATL/2 ..Display Page 2 of extended forecast WEA/WX*HLN ..Latest weather conditions HLNW 1 ..Display current conditions, segment 1W 3CF .. Display city forecast, segment 3 WEA/HELP ..Display weather formatsVERIFY CONNECTION TIMEVCT* ..Verify connection times in itineraryVCT*1/2.

7 Verify segments 1 and 2T*CT-JAX .. Minimum connection times for JFK, ALL airlinesT*CT-LGA/AA .. Min . connection times for LGA, Am .Airlines onlyT*CT-LAX/AAJL ..Connect times between AA and JL in LAXVERIFY FLIGHT INFOV*DL817/9 JUL .. Verify by airline flight number, dateVI* ..View entire itineraryVI*1 ..Verify line 1 of itineraryVA*1 ..Verify line 1 of availability2CO437/13 OCT .. Current flight info by flight number & dateDISPLAY SEGMENT MILEAGEWNDFWPARLGW ..Display segment mileage no PNR necessaryWN ..Display segment mileage of all air segs in PNRWNS3/8 ..Display segment mileage for segs 3 and 8 WNS3-8.

8 Display segment mileage for segs 3 thru 8 MISC7 TIME OF DAYT*LON ..Time of day in specific cityT ETCTY/CTY .. Calculate time difference between citiesT ETHHMMCTY/CTY .. Calculate time of other city given 1 timeT ETHHMM/DDMMM#HHMM ..Calculate new time/date (#ADD, -SUB)T ETHHMM#HHMM ..Calculate new time (#ADD, -SUB)T ETHHMMTCTY/DDMMM-HHMMTCTY/DDMMM .. Elapsed time between 2 citiesCTY CityHH HourDD DayMM MinutesMMM MonthTICKETING Reference /INFORMATIONWETP*DL .. Display E-ticket profile for DLWETR*T0067224431222 ..Display ETR by ticket numberWETR*2 ..Display info by item # (from *T )WTDB*2.

9 Display paper ticket by item numberW/*AA#*CO ..Display baggage and interline agreement between 2 airlinesW/*DL#NALL .. Display interline paper and baggage agreement for DLINTERNATIONALDC*CUR .. Display list of currency codes for all countriesDC*CHINA .. Display Bankers Buying Rate for specific countryDC*EUR ..Display Bankers Buying Rate for specific currencyDC*EUR200 ..Convert 200 Euros into US DollarsDC#USD300/CAD ..Converts 300 USD to CAD (Canadian) currencyN*/GLOBEA ..Display country & city geography info, 1st letter of country nameMISC8 PNRPNR9 DISPLAY PNR*-WG5B-JONES/B ..Display PNR created in PCC WG5B*-XXXX-SMITH/ROBERT.

10 Display all Robert Smith PNRs in all bridged PCC s *-JACKSON/B ..RETRIEVE pre-existing PNR*AA51/01 MARIAD-MILLER ..Display PNR using flight, date, city, name*AA51/01 MAY-HOFFMAN .. Display PNR by flight number, date and name*-2 DEC-JONES/R ..Display PNR by name and date*3 .. Display PNR for similar name list *L ..Redisplay similar name list*QBLERO ..Display PNR by record locatorENTERING PNR COMPONENTS-SMITH/MARY ..Enter passenger name-ADAMS/SALLY*C10 ..Enter name and age of child9406-222-3333-H .. Enter passenger phone number7 TAW230/ ..Enter ticketing field with Agent queue number5/103 MAIN STREET.