HP Pavilion 17 Notebook PC HP Pavilion 15 …

1 HP Pavilion 17 Notebook PCHP Pavilion 15 Notebook PCMaintenance and Service Guide Copyright 2014 Hewlett-PackardDevelopment Company, and AMD Radeon are trademarks ofAdvanced Micro Devices, Inc. Intel, Core, andPentium are trademarks of Intel Corporation inthe and other countries. Microsoft andWindows are registered trademarks of theMicrosoft group of noticeThis guide describes features that are commonto most models. Some features may not beavailable on your all features are available in all editions ofWindows 8. This computer may requireupgraded and/or separately purchasedhardware, drivers and/or software to take fulladvantage of Windows 8 functionality. for information contained herein is subject tochange without notice. The only warranties forHP products and services are set forth in theexpress warranty statements accompanyingsuch products and services. Nothing hereinshould be construed as constituting anadditional warranty.

2 HP shall not be liable fortechnical or editorial errors or omissionscontained Edition: November 2014 Document Part Number: 794638-001 Important Notice about Customer Self-Repair PartsCAUTION:Your computer includes Customer Self-Repair parts and parts that should only be accessed by anauthorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repairparts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures forAuthorized Service Provider only parts," can damage the computer or void your Important Notice about Customer Self-Repair PartsSafety warning noticeWARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not placethe computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such aspillows or rugs or clothing, to block airflow.

3 Also, do not allow the AC adapter to come into contact with theskin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adaptercomply with the user-accessible surface temperature limits defined by the International Standard for Safetyof Information Technology Equipment (IEC 60950-1).vvi Safety warning noticeTable of contents1 Product description .. 12 External component identification .. 6 Finding your hardware and software information .. 6 Locating hardware .. 6 Locating software .. 6 Right side .. 7 Left side .. 9 Display .. 11 Top .. 12 TouchPad .. 12 Lights .. 13 Buttons and speakers .. 14 Keys .. 15 Bottom .. 16 Labels .. 173 Illustrated parts catalog .. 18 Computer major components .. 18 Display assembly subcomponents .. 31 Mass storage devices .. 34 Miscellaneous parts .. 35 Sequential part number listing .. 364 Removal and replacement procedures preliminary requirements.

4 55 Tools required .. 55 Service considerations .. 55 Plastic parts .. 55 Cables and connectors .. 56 Drive handling .. 56 Grounding guidelines .. 57 Electrostatic discharge damage .. 57 Packaging and transporting guidelines .. 58 Workstation guidelines .. 58 Equipment guidelines .. 59vii5 Removal and replacement procedures for Customer Self-Repair parts .. 60 Component replacement procedures .. 60 Battery .. 61 Optical drive .. 626 Removal and replacement procedures for Authorized Service Provider parts .. 64 Component replacement procedures .. 64 Base enclosure .. 65 Display panel .. 72 WLAN module .. 80 TouchPad button board .. 83 Battery Board (select models only) .. 84 Optical drive connector .. 85 USB board .. 87 Hard drive .. 88 System board .. 89 Solid State Drive .. 96 Speakers .. 96 Memory modules .. 98 RTC battery .. 100 Power connector .. 101 Fan .. 102 Heat sink .. 103 Power button board .. 1067 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI).

5 107 Starting Setup Utility (BIOS) .. 107 Updating the BIOS .. 107 Determining the BIOS version .. 107 Downloading a BIOS update .. 108 Using HP PC Hardware Diagnostics (UEFI) .. 108 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .. 1098 Ubuntu Linux Using Setup Utility (BIOS) and System Diagnostics .. 110 Starting Setup Utility .. 110 Using Setup Utility .. 110 Changing the language of Setup Utility .. 110 Navigating and selecting in Setup Utility .. 110 Displaying system information .. 111 Restoring factory default settings in Setup Utility .. 111viiiExiting Setup Utility .. 111 Updating the BIOS .. 112 Determining the BIOS version .. 112 Downloading a BIOS update .. 112 Using Advanced System Diagnostics .. 1139 Windows Backing up, restoring, and recovering .. 114 Creating recovery media and backups .. 114 Creating HP Recovery media .. 114 Restore and recovery .. 115 Recovering using HP Recovery Manager.

6 116 What you need to know .. 116 Using the HP Recovery partition (select models only) .. 116 Using HP Recovery media to recover .. 117 Changing the computer boot order .. 117 Removing the HP Recovery partition (select models only) .. 11710 Ubuntu Linux Backing up, restoring, and recovering .. 118 Performing a system recovery .. 118 Creating the restore DVDs .. 118 Creating a restore image on a USB device .. 118 Performing recovery using the restore media .. 119 Backing up your information .. 11911 Power cord set requirements .. 121 Requirements for all countries .. 121 Requirements for specific countries and regions .. 12212 Specifications .. 124 Computer specifications .. 124 Display Specifications ( ) .. 125 Display Specifications ( ) .. 126 Hard drive specifications .. 127 DVD RW SuperMulti Double-Layer Combination Drive specifications .. 12713 Recycling .. 129 Index .. 130ixx1 Product descriptionCategoryDescriptionAMDI ntelProduct NameHP Pavilion 17 Notebook PCHP Pavilion 15 Notebook PC ProcessorsProcessors are attached to the system board.

7 AMD AMD A10-7300 ( GHz, up to GHz, 2 MB L2), quad core 20 W, MaxDDR3L-1600 AMD A10-5745M ( GHz, 4 MB L2, 1333 MHz DDR3L), quad core,25 W Max DDR3L-1333 A10-4655M ( GHz, up to GHz, 4 MB L2), Quad 25 W, MaxDDR3L-1333 AMD A8-6410 ( GHz up to GHz, 2 MB L2, 1600 MHz DDR3L), quadcore 15 W Max DDR3L-1600 AMD A6-6310 ( up to GHz, 2 MB L2, 1600 MHz DDR3L), quad core,15 W Max DDR3L-1600 AMD A4-6210 ( GHz, 2 MB L2), quad core 15 W, Max DDR3L-1600 AMD E1-6010 ( GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333 HP Hexa-Core ( GHz, 2 MB L2, 1600 MHz DDR3L), quad core 15W Intel Intel Core i7-5500U ( GHz, SC turbo up to GHz), 1600 MHz/4 MB L3,dual core 15 W Intel Core i5-5200U ( GHz, SC turbo up to GHz), 1600 MHz/3 MB L3,dual core 15 W Intel Core i3-5010U ( GHz), 1600 MHz/3 MB L3, Dual 15 W Intel Core i3-5005U ( GHz), 1600 MHz/3 MB L3, dual core 15 W Intel Pentium N3540 ( GHz, turbo up to GHz), 1333 MHz/2 MB L2,quad core W Intel Celeron N2840 ( GHz, turbo up to GHz), 1333 MHz/2 MB L2,dual core SDP W for use on Pavilion 17 models only Chipset AMD A76M FCH AMD A76 FCH Bridge to AMD A70M FCH AMD A70M FCH AMD Integrated SOC FCH Intel Wildcat Point-LP PCH GraphicsInternal graphics: Support HD Decode, DX11, and HDMIS upport PX7 AMD Radeon R5 Graphics 1 CategoryDescriptionAMDI ntel AMD Radeon HD 8610G AMD Radeon HD 7620G AMD Radeon R5 Graphics AMD Radeon R4 Graphics AMD Radeon R3 GraphicsSwitchable Discrete Graphics:AMD Radeon R7 M260 with up to 2048 MB of dedicated video memory(256Mx16 DDR3L 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz) Intel HD Graphics 5500 Intel HD Graphics, for use with 4th Generation Intel Pentium processors Switchable discrete graphics.

8 HD decode, DX11, and HDMI Optimus GPS (GPU Performance Scaling) NVIDIA NI5S GT 840M with up to 2048 MB of dedicated video memory (256M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to 900 MHz), 64 bit NVIDIA N15S-GM (GeForce 830M) with up to 2048 MB of dedicated videomemory (256 Mx16 DDR3 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz) NVIDIA N15S-GT (GeForce 840M) with up to 4096 MB of dedicated videomemory (256Mx16 DDR3 900 MHz x 8 PCs, 1 GHz bridge to 900 MHz) Panel16:9 Ultra Wide Aspect RatioTouch solution with flush glass, multitouch enabledNo printing logo, no mic drill hole on maskSupport LVDS (co-layout with +PSR) " HD+ WLED BrightView (1600x900) (wedge, ) (for non-touchSKU only) " HD+ WLED Antiglare (1600x900) LED- SVA (wedge, ) (fortouch SKU only) " FHD WLED Antiglare (1920x1080) Wedge ( ) WVA (for bothnon-touch & touch SKU) " HD WLED BrightView (1366x768) flat ( ) SVA (for non-touchSKU only) " HD WLED Antiglare (1366x768) flat ( ) SVA (for touch SKUonly) " FHD WLED Antiglare (1920x1080) slim ( ) SVA (for both non-touch & touch SKU) MemorySupports the following configurations:Two SODIMM memory module slots (select models only)DDR3L-1600 MHz dual channel support 2 Chapter 1 Product descriptionCategoryDescriptionAMDI ntelDDR3L-1333 MHz dual channel supportMax.

9 DDR3L-1600 MHz Single Channel Support 16384 MB (8192 MB + 8192 MB) 12288 MB (8192 MB 1+ 4096 MB 1; not supported on computer modelswith a 32-bit operating system) 8192 MB (8192 MB 1 or 4096 MB 2; not supported on computer modelsequipped with a 32-bit operating system) 6144 MB (4096 MB 1 + 2048 MB 1; not supported on computer modelsequipped with a 32-bit operating system) 4096 MB (4096 MB 1 or 2048 MB 2)Hard driveSupports cm ( in) hard drives in mm (.37 in) and mm (.28 in)thicknesses (all hard drives use the same bracket)Supports the following hard drives: 2 TB, 5400 rpm, TB, 5400 rpm mm for HP Pavilion 15 Notebooks and AMDcomputers only 1 TB, 5400 rpm, mm 750 GB, 5400 rpm, mm 500 GB, 5400 rpm, mm or mm 320 GB, 5400 rpm, mm or mmSerial ATAHP 3D DriveGuard Supports the following hybrid drives: 500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm 750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; mm 1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; mm Support SATA-3 (NGFF) SATA configurations (TLC)256 GB M2 SATA Optical driveFixedSerial mm tray loadZero power optical driveSupports the following: DVD RW Double-Layer SuperMulti Drive Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC models onlySupport M-disc Audio and videoSupports:Dual speakers 3 CategoryDescriptionAMDI ntelHP TrueVision HD webcam (fixed, no tilt with activity LED.)

10 1280 720 by 30frames per second, USB , M-jpeg)Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software HD Audio Supports Dragon Notes for AMD models only EthernetIntegrated 10/100 NIC WirelessOne half-size mini card/PCI Express (HMC/PCIe) slotCompatible with Miracast-certified devices Support for the following WLAN formats: Integrated wireless options with single antenna (HMC/PCIe) Qualcomm Atheros AR9485 bgn 1x1 Wi-Fi adapter (with singleantenna) Realtek RT8188 1x1 Wi-Fi Adapter Realtek RT8723BE 1x1 Wi-Fi + Bluetooth Combo Adapter Realtek RT8188EE bgn 1x1 Wi-Fi adapter Realtek RT8723BE bgn 1x1 Wi-Fi + combo adapter Broadcom BCM43142 bgn 1x1 Wi-Fi + Bluetooth HMC comboadapter QCA 9565 1x1 Wi-Fi + Bluetooth Combo Adapter Integrated wireless options with dual antennas (HMC/PCIe) Intel Dual Band Wireless-AC 3160 ac 1x1 WiFi + BT comboadapter (with dual antennas) External mediacardsHP Multi-Format Memory Card Reader slot with push-push technology,supporting the following digital card formats.