DRIVER LICENSE RECORD USER MANUAL - …

1 S T A T E O F I O W ADRIVER S LICENSE RECORDUSER MANUALS tate of iowa OCIO200 East Grand AvenueDes Moines, IA 50309 Phone: (515) 281-5703 June 17, 2021 Version |2 ContentsIntroduction3 Technical Support4 Username and Password4My Account and Logout5 Search DRIVER s LICENSE Records through the Departmentof Transportation6 Example of CDL Report7 Example of Fully Populated Report8 Free/ HAVA Confirmation9 Example of LICENSE or ID Search9 Example of Partial SSN Search10 Printing10 Printing Certified Driving Records10No Printed Copy of Non-Certified Records10 Billing Summary11 View Invoices Summary11 Unpaid Balance12 Invoices12 Payments13 Transaction Detail15 ACH Payment Screen16 Credit Card Payment Screen17 View Payments21 Credit Activity21 Application Process22

2 Letter of Intent or Letter of Authorization22*Proprietary and Confidential*Page|3 Updating Organization or user Information23 DPPA Expired Notification23 Closing Organization or user Accounts23 Refunds of Credit Balances23 Version OwenInitial OwenUpdates from Karen Ballard, OwenNon-profit additions, zip code OwenInvoice wording changes per Treasurer State OwenAdjusted credit balance language and updatedrefund section to route through Help BarrDPPA Expired Notification, Unpaid BarrDLR user Account Password ConnetClarification on RECORD SimeAdded 800 number for Help Desk option. Minorspelling, formatting, and pagination SimeUpdated cost of a lookup and explained we onlycharge when a valid RECORD is SimeUpdated mailing address for SimeReplaced payment screens to reflect newpayment system*Proprietary and Confidential*Page|4 IntroductionWelcome to iowa s Certified Online DRIVER LicenseRecords Lookup!

3 Web Site address State of iowa OCIO provides internet access toState of iowa DRIVER s LICENSE records. Thismanual provides information about accessing iowa DRIVER sLicense system only provides driving records for thosethat hold a state of iowa DRIVER s LICENSE oridentification you need to access recordsfor a LICENSE issued in another state, you willneed to contact that state s department of :You are responsible for log on. No one elseshould have access or use your the Privacy Act Agreement completed with theIowa Department of Transportation,re-disclosure of personal information from the onlinedriver s LICENSE RECORD is restricted.

4 Ifyou re-disclose, you must maintain a RECORD of there-disclosure for five years and make thoserecords available to the iowa Department of Transportationupon with any provisions of State or Federallaws will result in the Department sdenial of your requests for DRIVER or vehicle SupportThe State of iowa OCIO allows you to search for andview iowa DRIVER s LICENSE Records. TheOCIO provides access to the records, but is not responsiblefor the content of these records. Ifyou have a question about the application functionof the DRIVER s LICENSE RECORD or needtechnical assistance, please call or email our Support Phone:(515) 281-5703 or (800)532-1174 Technical Support: hope that this MANUAL will help you access theOnline DRIVER LICENSE Records service easilyand quickly.

5 We are hopeful that the system willprovide you service to help with your and PasswordLogon by entering your initial username and username and password are casesensitive. You will be forced to change your passwordthe first time that you log on to the*Proprietary and Confidential*Page|5system. (Password must be 8 characters, contain at least one capital letter, one lowercase letter,one number, one special character [@$!%*?&#] andno spaces.)My Account and LogoutAs a user of iowa Online DRIVER LICENSE Records Look-up,your log on name will show on thetoolbar when you log on. Select your username to accessMy Accountis located in the dropdown menu that youaccess by selecting your name on thetoolbar.

6 My Account offers you the ability to changeyour account you forget your password, you will need to contacttechnical support for assistance inunlocking your can update your contact telephone or email. However,this will not update the organizationor user account information. A new DPPA needs to becompleted and submitted to the OCIO forany account logout of the application, select your usernameon the toolbar and use the dropdown menuto selectLogout.*Proprietary and Confidential*Page|6 Search DRIVER s LICENSE Records through the Departmentof TransportationThe State of iowa OCIO provides instant access todriver s LICENSE records by accessing the IowaDepartment of Transportation's records.

7 This providesyou with the most current DRIVER sLicense records available from iowa DOT. You can accessIowa DRIVER s LICENSE Records Look- search for DRIVER s LICENSE Records (DLR) entera valid iowa DRIVER s LICENSE number. Whenyou have entered the information in all the fieldsto complete a search, selectLookup information you entered is sent to the DMV databasefor processing. If the number matchesa number on file, a DRIVER s LICENSE RECORD will you are pulling a certified DRIVER slicense number, you can print the :we only charge when a RECORD is found. Ifa user makes a mistake in entering the DriverLicense number and a RECORD is returned there is acharge.

8 If no RECORD is returned there is are returned to the authorized user real results page will look similar to theimage below. CDL drivers will include medical information.*Proprietary and Confidential*Page|7 Example of CDL Report*Proprietary and Confidential*Page|8 Example of Fully Populated Report*Proprietary and Confidential*Page|9 Free/ HAVA ConfirmationThere are two options for confirming an individual svoter eligibility or confirming an individual sidentity. You can search with the DRIVER s licensenumber with a valid iowa DRIVER s Licensenumber. Alternatively, you can search with last name,first name, date of birth, and the last fourdigits of the social security number.

9 When you haveentered the information in all the fields tocomplete a search, select the Confirm of LICENSE or ID Search*Proprietary and Confidential*Page|10 Example of Partial SSN SearchPrintingPrinting Certified Driving RecordsThe application does not support printing of users paying for the search ofa driving RECORD may use browser functionality toprint a RECORD . Users are cautioned whenprinting records to securely protect the the browser printing process fails the user willneed to purchase the RECORD Printed Copy of Non-Certified RecordsIf you are pulling a non-certified, view-only RECORD ,you are not allowed to print the or Free records cannot be printed.

10 *Proprietary and Confidential*Page|11 Billing SummaryAs a user of the system, you can view the BillingSummary by selecting your logon name fromthe toolbar. The dropdown offers you the option toview the Billing Summary, Invoices,Payments, and Credit Billing Summary allows you to view invoices Invoices SummaryYou will have the option to download, view, or payan invoice. When you select the downloadoption, you will have a PDF of the invoice. You canthen save the file or upload it in yourcompany s accounts payable you view the invoice, you will see the Date ofService, number of transitions, Price, and is important that you track your current accountbalance, payments, view the number ofrecords searched, and monitor any credits account balance is real time andupdates with every DRIVER LICENSE RECORD search.