Corporate Resources Travel Department - CARF …

1 Corporate Resources Travel Department Surveyor Orientation 06/02/15 CARF s Award-winning Travel CARF Travel Office Hours Monday Friday 8:00 AM - 4:30 PM (MST) CARF Travel Phone Number (888) 734-8561 After-Hours Travel Service (877) 254-9191 (see Travel Emergencies below) Pictured: John Elam Travel Assistant (left); Julie Hamer, Travel Counselor (center) and David Pfalzgraf, Team Lead (right) To obtain the best rates, surveyors should contact CARF Travel as soon as possible after receiving written notification of scheduling, but no later than four (4) weeks before the survey. Hotel Accommodations CARF Travel will arrange hotel accommodations per the following guidelines: Hotel reservations are arranged and guaranteed for late arrival by CARF Travel .

2 Hotel charges are paid for by the surveyor at check-out and submitted for reimbursement per surveyor policies and procedures. Airline / Ground Transportation CARF Travel will arrange airline and/or ground transportation to and from the survey per the following guidelines: Airline reservations are booked by and billed directly to CARF. If planning personal Travel in conjunction with CARF business, CARF Travel can coordinate such Travel when mutually beneficial and upon approval. In most cases, one rental car per survey is provided at the airport for CARF business related Travel . In the event that ground transportation to the survey location is more practical, surveyors may utilize the rental car or personal vehicle option.

3 If driving a personal vehicle to the survey location, mileage is reimbursed by CARF at the federal standard rate. For longer distances in which ground transportation is preferred by the surveyor, mileage at the federal standard rate is reimbursed up to the lowest airfare. For car rental, National/Enterprise is CARF s primary car vendor and AVIS/Budget is secondary. Loss and damage to the rental car and liability insurance are included in CARF s Corporate rate with both vendors; therefore, it is not necessary to purchase additional insurance as part of the rental agreement. If a rental car is booked through an alternate vendor, CARF Travel will advise surveyors to purchase insurance. International Travel exceptions apply.

4 Rental cars are arranged by CARF, paid for by the surveyor, and submitted for reimbursement per surveyor policies and procedures. Travel Emergencies For general information and/or Travel emergencies during office hours, please contact CARF Travel at (888) 734-8561. For Travel emergencies outside business hours, refer to the following guidelines: Contact the after-hours Travel service at (877) 254-9191 (Access code: S-I7R7). To minimize costs associated with the use of the after-hours service, please use in the event of canceled flights, missing/incorrect reservations, last-minute rental car needs due to delays/cancellations, or similar situations only. If flight delays or cancellations require an unexpected overnight stay, please remember to obtain your boarding pass for the next day prior to leaving the airport.

5 For after-hours/weekend Travel emergencies that may impact surveys scheduled for the following morning or on a Monday morning, please contact CARF: Melinda Hudson (520) 870-9000 or Kay Donohoe (520) 906-7205. For more detailed information, please contact CARF Travel or refer to the Surveyor Policies and Procedures, located on the surveyor website.