Vodacom Cellphone and Device Insurance - Cellsure

1 Vodacom Cellphone and Device Insurance Underwriter: Vodacom (Pty) Ltd Reg No: 2011/117744/06 VAT NO: TBA FSP NO: 16950/financial service provider: Cellsure (Pty) ltd Reg No. 1996/001191/07 Vat No.: 4760160244 FSP NO.: 16950 Intermediary: Vodacom (Pty) Ltd and its authorised representatives from time to time. DOCUMENT VERSION POLICY NUMBER POLICY SCHEDULE Vodacom DEALER CODE AGENT SALES CODE ( Cellsure Challenge) Please read and initial the policy wording overleaf Important: Contract subscribers: please complete section A, B, C, D, E, G, H Pre-Paid subscribers: Please complete section B, C, D, E, F, G, HPlease print clearly within the spaces provided This schedule becomes a TAX invoice when the amount requested h as been paid Section A: Details of contract holder INITIALS TITLE SURNAME OR COMPANY NAME INDIVIDUAL COMPANY Section B: Details of user SURNAME OR COMPANY NAME INITIALS TITLE Section C: Contact details and ID number ID NUMBER OR COMPANY REGISTRATION NUMBER EMAIL ADDRESS POSTAL ADDRESS CODE Section D: Details of handset to be insured CELLULAR TELEPHONE NUMBER IMEI NUMBER (15 DIGIT SERIAL NUMBER) MAKE AND MODEL OF CELLULAR PHONE Period of Insurance .

2 From date of payment of first premium to month end and any subsequent month period for which you shall pay and we shall accept a renewal premium Section E: Premium calculator (all amounts quoted are inclusive of VAT). Please tick the appropriate box below. BAND 1 2 3 4 5 6 7 Apple IPhone LIMIT OF INDEMNITY R0 - R1000 R1001 - R2500 R2501 - R5000 R5001 - R7000 R7001 - R9500 R9501 - R12000 R12001 - R15000 R 0 - R15000 PREMIUM ADMIN FEE AMOUNT PAYABLE QUICKSim additional TOTAL AMOUNT (incl VAT) Debit order charge: Please note that for Pre-Paid subscribers using the debit order facility an amount of (VAT included) is included in the total monthly premium quoted above. Section F: Pre-Paid only - debit order details BANK ACCOUNT NUMBER BANK AND BRANCH NAME BRANCH CODE I request and authorise Cellsure (Pty) ltd to draw against the above mentioned account, the amount necessary for payment of the monthly premium as and when required and for the amount requested every month, until this arrangement is cancelled in writing by either party.

3 Section G: Date of inception Section H: Declaration by insured I hereby apply for the Insurance cover attached and declare that I am bound by the terms, conditions, exceptions and limits stated in this policy and p olicy wording overleaf DATE All claims and policy changes to be notified to Cellsure (Pty) l td on Tel No: (0 11) 844 2800 or Fax No: (011) 844 2913/844 2917 Vodacom Cellphone CoverThese are Your terms and conditions for Your Vodacom Cellphone Cover. It is important that You read and keep this document in a safe place. The name of Your Insurance company is Vodacom Insurance Company (RF) Limited, a registered Insurance company. Cellsure (Pty) Ltd has been appointed to administer this Policy. Definitions1. Accessory refers to associated equipment used in connection with Your Cellphone including, but not limited to, battery chargers, memory cards and car kits. Accessories has the corresponding Accident means a known and identifiable but unintended sudden and unforeseen event.

4 Accidental has the corresponding Accidental Damage means physical damage or destruction of the Cellphone caused by an Cellular phone or Cellphone means the standard handset or smartphone, which: is used by You, together with Your Vodacom SIM Card at the time of the event giving rise to any claim occurred; and is listed on the attached Policy Customer , You , Your is the person in whose name the Policy is Contract Customer means a Vodacom customer who has entered into a Subscriber Agreement with Cooling-off period means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this Insurance Policy, by sending Us writtencancellation notice or by phoning Us at 082 1952. 8. Damage means accidental damage and/or malicious damage or Loss means the sudden and unforeseen physical loss of the Cellphone together with the SIM Card. Lost has the corresponding Maximum Limit of Indemnity means the maximum amount that We will pay out, which will be determined by Your Premium Band and will not be greater than the Sum Insured as defined, at the time of Loss, Theft or Policy means this agreement between You and Vodacom together with the schedule Premium Band is determined by the retail price of the Cellphone inclusive of VAT at the time of inception of this contract and defines the premium payable under this Insurance contract.

5 All iPhones must be insured under Band iPhones .13. Pre-paid Customers refer to Vodacom customers who pay-as-they-go for mobile airtime, and who have not entered into a Subscriber Agreement with Refurbished Cellphone means a Cellphone that has been returned to the manufacturer and then inspected, tested and restored to full working SIM Card for Contract Customers means the SIM Card encoded with the cellular telephone number listed on the attached Policy schedule and issued in terms of the Vodacom Subscriber Agreement. For Pre-paid Customers this means the Pre-paid SIM Card encoded with the cellular telephone number listed on the attached Policy schedule and issued in terms of a Vodacom Pre-Paid starter pack. 16. Subscriber Agreement means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Cellphone is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom Sum Insured means the retail price of the Cellphone inclusive of VAT at the time of Loss, Theft or Theft or Stolen means the unlawful act of taking possession of the Cellphone with the intention of permanently depriving the Customer of that Unauthorised Usage means charges for SMSs, calls or data incurred by You as a direct result of Loss or Theft of Your User refers to the person nominated by You to use the Cellphone listed on the attached Policy schedule.

6 21. Vodacom means Vodacom (Pty) We , Us refers to the insurer, Vodacom Insurance Company (RF) Limited or the administrator, Cellsure (Pty) Ltd, as Cellphone Cover is a monthly renewable Insurance Policy that provides cover against Damage, Theft or Loss of the insured Cellphone used together with the Vodacom SIM Card listed on the attached IS VERY IMPORTANT TO NOTE THAT: YOUR CLAIM WILL NOT BE PAID IF THE Vodacom SIM CARD LISTED ON THE ATTACHED SCHEDULE IS NOT IN USE WITH THE INSURED Cellphone AT THE TIME OF DAMAGE, THEFT OR LOSS. Damage to Your Cellphone :a. If Your Cellphone can be repaired we will pay the costs reasonably incurred to restore it to the condition it was in immediately before the Damage occurred. b. If Your Cellphone is beyond economic repair (as determined by an authorised Vodacom repair centre), We will replace Your Cellphone with a new Cellphone of the same or similar type or a Refurbished Cellphone1 of the same type, subject to the Maximum Limit of Indemnity.

7 Theft and Loss of Your Cellphone :a. We will replace Your Cellphone with a new Cellphone of the same or similar type or a Refurbished Cellphone1 of the same type, subject to the Maximum Limit of Indemnity. The maximum amount that We will pay out will be determined by Your Premium Band and will not be greater than the Sum Insured at the time of Loss, Theft or Damage. We will not replace Your Cellphone with a more expensive model if Your model is still available. You must pay an excess on each successful claim. The excess is the first amount payable by You on every successful claim. If the replacement cost of the Cellphone is greater than the Maximum Limit of Indemnity, You will have to pay the with a Refurbished Cellphone is at our discretion and subject to availability of stock. Your basic excess depends on whether Your Cellphone is repaired, replaced with a Refurbished Cellphone1 or replaced with a new Cellphone as follows: Your basic excess will be doubled if You claim within the first 60 (sixty) days of date of inception of this Insurance contract.

8 However, for Contract customers, the double excess will not be applicable if the Insurance inception date coincides with Your Subscriber Agreement. For Pre-paid customers the double excess will not be applicable if the Insurance inception date coincides with the date of purchase of the Cellphone . Your excess will be doubled if Your claim occurs within 12 (twelve) months of a previous successful claim on this are you covered for?What do You pay when You claim?Excess payable by YouBandCoverExcess payable by YOUR epair/Replace with aRefurbished Cellphone1 Replace with a new Cellphone1R0 - R1 000R15010% of Replacement Costor R300 (whichever one is higher)2R1 001 - R2 500R2003R2 501 - R5 000R2504R5 001 - R7 000R40015% of Replacement Cost5R7 001 - R9 500R60020% of Replacement Cost6R9 501 - R12 000R7507R12 001 - R15 000R900iPhonesUp to R15 000R90025% of Replacement Cost75804 Cellphone Cover Brochure 12014/07/08 4:37 PMWhat must you remember?

9 This Policy only covers the insured Cellphone , used together with the Vodacom SIM Card listed on the attached schedule. It is Your responsibility to let Us know in writing or by phoning Us on 082 1952, if You are changing or upgrading Your Cellphone insured under this Policy. In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and with a Refurbished Cellphone is at our discretion and subject to availability of stock. 1. Theft, Loss or Damage while Your insured Cellphone is being used with any other SIM Card that was not listed on Your Policy schedule. 2. Any claim where there was no usage on the Vodacom SIM Card listed on the attached schedule that is used together with the insured Cellphone , for a period of 7 (seven) days prior to date of Loss, Theft or Damage. 3. Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).

10 4. Any costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching or outer casings, aerials or keypads. 5. Loss of or Damage during the hire or loan of the insured Cellphone to a third party, unless such third party is listed as the User on the attached Policy schedule. 6. Loss, Damage or failure of batteries, other than when they are Stolen or lost together with the insured Cellphone listed on the application form. 7. Any consequential loss or Damage. 8. Any claim arising from abuse, misuse or neglect of the insured Cellphone . 9. Loss Damage or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty. 10. Loss of, Damage to or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture. 11. Any claim in respect of any additional equipment or Accessories including but not restricted to carrying cases, battery chargers, hands-free kits, external antennae or car kits.