EdgeSight Admin Guide - IT TOYS

1 citrix EdgeSight for Endpoints EdgeSight for xenapp EdgeSight Administrator s Guide Copyright and Trademark NoticeUse of the product documented in this Guide is subject to your prior acceptance of the End User License Agreement. A printable copy of the End User License Agreement is included on your product installation in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of citrix Systems, Inc. 2008 citrix Systems, Inc. All rights is a registered trademark, and citrix Presentation Server, citrix xenapp , citrix xendesktop , and EdgeSight are trademarks of citrix Systems, Inc.

2 In the United States and other AcknowledgementsAdobe, Acrobat, and Flash are trademarks or registered trademarks of Adobe Systems Incorporated in the and/or other , Windows, Windows Server, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other other trademarks and registered trademarks are the property of their respective Code: October 8, 2009 (MS) CONTENTSC ontentsChapter 1 OverviewCitrix EdgeSight Components ..5 EdgeSight Agents ..6 EdgeSight Server ..7 EdgeSight Server Console..8 License Server ..9 EdgeSight Components Required for Virtual Desktop Monitoring..10 citrix EdgeSight Terms and Concepts ..11 EdgeSight Architecture..12 Agent Types..12 Agent Processes ..13 Agent Data Collection ..14 Agent Data Aggregation ..16 Agent Data Upload.

3 17 Administrative Tasks ..18 Company Administrative Tasks ..18 Server Administrative Tasks ..19 Administrative Task Roadmap ..19 Configure Authentication for Reporting Services ..20 Add Roles ..20 Add Authentication Provider ..20 Add Users ..20 Adjust Agent and Worker Configurations ..20 Chapter 2 Managing Company SettingsManaging User Profiles ..22 Managing Company Settings ..22 Time Zone and Daylight Savings Time ..22 Agent Registration Settings..232 citrix EdgeSight Installation GuideManaging Departments, Devices, and Groups..24 Managing Departments ..24 Managing Devices ..25 Creating and Using Custom Groups of Devices..25 Managing User Groups..27 Managing Roles ..28 Creating Users and Assigning Roles ..28 Managing Access to xenapp Farms ..29 Creating Alert Rules and Actions ..29 Alert Features..31 Alert Categories and Types.

4 31 When to Configure a Real-Time Alert Rule ..36 Performance Impact of Real-Time Alerts..36 When Will the Server Show a Real-Time Alert? ..37 Managing Alert Actions ..38 Managing Alert Suppressions ..39 Managing Application Categories and Vendors ..39 Managing Reports ..39 Managing Report Subscriptions ..39 Uploading Reports..40 Managing IP Ranges ..40 Managing Real-Time Dashboard Configurations ..41 Setting Agent Properties ..41 Minimal Data Collection Mode ..42 Configuring, Scheduling, and Running Workers..44 Configuring Workers..45 Monitoring Workers ..45 Troubleshooting Using Agent Log Files ..47 Chapter 3 Managing Server SettingsMonitoring Server Status ..50 Configuring Server Settings ..51 Agent Support and License Server ..51 Agent Database Broker Logging..52 Notifications ..52 Timeouts ..53 Data Uploading.

5 54 Application Crash Processing ..54 SSL Support..54 SNMP ..54 Contents3 Creating Companies ..55 Managing Licenses ..55 Configuring Licensing for EdgeSight for Endpoints Agents ..55 Configuring Licensing for EdgeSight for xenapp Agents ..56 EdgeSight for Endpoint Agent Licensing ..56 EdgeSight for xenapp Agent Licensing ..57 Using the Licensing Page to Monitor License Status..58 Managing Authentication Providers..60 Configuring the Connection to Reporting Services ..62 Managing Reporting Services Schedules ..62 Managing the Database..62 Configuring Data Uploading..62 Database Grooming ..63 Managing Maintenance Jobs ..65 Handling Unmanaged Devices ..66 Displaying Agent Database Broker Status ..66 Displaying Pool Status and Rebalancing Pools ..67 Displaying Database Server Status ..67 Displaying Broker History ..68 Troubleshooting Database Broker Issues.

6 68 Displaying and Responding to Server Messages ..68 Managing Server Scripts..69 Chapter 4 Using EdgeSight in Mixed Version EnvironmentsEdgeSight Feature Availability By Agent Support Setting ..71 Monitor Tab ..72 Troubleshoot Tab..72 Plan and Manage Tab ..73 Browse Tab ..73 Alerts ..78 Agent Data Collection ..81 Configure Tab ..82 Active Application Monitoring Support ..82 EdgeSight Feature Availability By Agent Version ..82 EdgeSight Agents ..82 EdgeSight Agents ..83 EdgeSight Agents ..85 EdgeSight Agents..864 citrix EdgeSight Installation GuideData Collection by Presentation Server or xenapp Server Version ..86 Reports ..87 Agent Data Collection ..92 Chapter 5 Integrating EdgeSight with Microsoft System Center Operations ManagerAbout the citrix EdgeSight Management Pack ..93 About the Forward to Microsoft System Center Operations Manager Alert Action.

7 94 Deployment Diagram ..94 System Requirements ..95 Prerequisites Review ..96 Importing the EdgeSight Management Pack ..97 Configuring the Alert Action ..97 Assigning the Alert Action to an Alert Rule ..98 Uninstalling the EdgeSight Management Pack ..98 Using the Management Pack ..99 About citrix Managed Objects ..99 citrix xenapp Server Managed Computers..100 About citrix Views ..100 Alert and Event Views..100 citrix Server Topology Diagram View ..101 citrix EdgeSight Folder ..103 citrix EdgeSight Server Health Roll-up..103 Starting the citrix EdgeSight Console ..104 Security Considerations ..104 EdgeSight Management Pack ..105 EdgeSight Alert Action ..105 Index..107 CHAPTER 1 OverviewCitrix EdgeSight is a performance and availability management solution for endpoint, xendesktop , and xenapp systems. EdgeSight monitors applications, devices, sessions, and the network in real time, allowing users to quickly analyze, resolve, and proactively prevent problems.

8 This document describes how to perform configuration and administration tasks using the citrix EdgeSight Server Console. This chapter describes the primary EdgeSight components and the software architecture, and provides an overview of administrative xenapp was formerly citrix Presentation Server. For the purposes of this document, xenapp is used as the primary product name and, unless otherwise indicated, refers to both xenapp and Presentation EdgeSight ComponentsCitrix EdgeSight consists of the following components: EdgeSight Agents EdgeSight Server EdgeSight Server Console citrix License ServerAdditional components are required when monitoring virtual desktops, as described in EdgeSight Components Required for Virtual Desktop Monitoring on page 10. Note that EdgeSight requires the use of SQL Server Reporting Services for the generation of historical reports.

9 See the citrix EdgeSight Installation Guide for both agent and server system following figure shows the relationship between these components and the systems being monitored:6 citrix EdgeSight Administrator s GuideEdgeSight AgentsThe EdgeSight Agent is a service that runs on an end-user device, virtual desktop, or xenapp Server and collects data, which it writes into a client-side database. The agent collects data, aggregates the data into a payload, and sends the payload to the EdgeSight Server. The following types of agents are available. EdgeSight for Endpoints Agent Endpoint agent software is designed for the user desktop or laptop environment. The agents operate continuously and discreetly on user systems collecting performance, resource, application and network data. The data is collected and stored in a local database and uploaded to an EdgeSight Server on a scheduled basis.

10 Data can also be displayed directly from an agent database for use in problem resolution. Endpoint Agent software can also be used to monitor virtual desktops based on xendesktop where data is not persisted across reboots. In this case, agents store data in a remote database and file share, with the EdgeSight Server acting as a database broker. For more information, see EdgeSight Components Required for Virtual Desktop Monitoring on page 10. EdgeSight for Virtual Desktops Agent Virtual desktop agent software is designed to monitor virtual desktops based on xendesktop In addition to monitoring system, application, and network performance, it collects ICA channel data including xendesktop multi-media counters, collects end user experience metrics, and alerts on xendesktop session performance. Chapter 1 Overview7 Note that this agent does not provide monitoring of the Desktop Delivery Controller (DDC).