Understanding and Managing Conflict - Human …

Understanding and Managing Conflict A course in Leadership Development June 2016 o o o o o o o Conflict management MODEL COMPETITION COMPROMISING AVOIDANCE ACCOMMODATION COLLABORATION ADVANTAGES DISADVANTAGES Useful when quick Stops exploration of action is required. new ideas. Protects against One s goals may be those who take achieved at the advantage of non- expense of others.

CONFLICT MANAGEMENT MODEL COMPETITION COMPROMISING AVOIDANCE ACCOMMODATION COLLABORATION ADVANTAGES DISADVANTAGES Useful when quick Stops exploration of

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Transcription of Understanding and Managing Conflict - Human …

1 Understanding and Managing Conflict A course in Leadership Development June 2016 o o o o o o o Conflict management MODEL COMPETITION COMPROMISING AVOIDANCE ACCOMMODATION COLLABORATION ADVANTAGES DISADVANTAGES Useful when quick Stops exploration of action is required. new ideas. Protects against One s goals may be those who take achieved at the advantage of non- expense of others.

2 Competitive behavior. WIN/LOSE. Little commitment. Temporary solution. ADVANTAGES DISADVANTAGES Mutual exploration Can be time of new consuming. approaches, Requires Mutual resolution. participation from others. Gains commitment. WIN/WIN. Permanent solution. ADVANTAGES DISADVANTAGES Useful when Restricts input. risk out-weighs gain.

3 Temporary solution. Postpones tensions. Useful when others can solve the problem more effectively. Useful to postpone action until more information surfaces. ADVANTAGES DISADVANTAGES Useful to preserve Sacrifices your own harmony. point of view. Avoids disruption. Limits creative resolution. Prevents competition. WIN/LOSE. Useful when issues are not important to you. o o o o o o o o o o o o o o o o o

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