IDM

1 FORGOT PASSWORD B IDM IDENTITY MANAGEMENT SELF SERVE PORTAL If you have forgotten your password, please visit IDM Self Serve Portal and follow this Job Aid. Go to the IDM Self Serve Portal login page. STEP 1 Enter your User ID. A A B *Note: If you have forgotten your User ID, please read the Forgot User ID Job Aid. Pg. 1 Click Forgot Password? If this is your first time logging in and you forgot your temporary password, please read the algorithm below to figure out your original temporary password. Please skip to Step 1 if this does not apply. 1962, September 14 St-20914 Sarah Thomas First initial of your first name (*Capitalized) + First initial of your last name (*lower case) + " - " (dash) + Last digit of your birth year + Two digits of your birth month + Two digits of your birth day For example, Shoppers Drug Mart employee Sarah Thomas was born on September 14, 1962 Passwords must adhere to the minimum requirements stated.

2 @ and # keys must not be used The system requires a User to change their Temporary Password the first time they log in to IDM. Passwords should be kept safe and secure. Answer the Authentication Question. Click Login. STEP 2 C D D *Note: Requires you to have previously logged in and saved answers to your Authentication Question. C IDM IDENTITY MANAGEMENT SELF SERVE PORTAL E F Input your new password, and re-enter to confirm. E Example Password: Example&123 Pg. 2 STEP 3 You will be redirected to change your Password. You will be redirected to the Identify User Page FORGOT PASSWORD This security question is randomly selected from the list of 5 Authentication Questions answered at first login.

3 If you answer the question correctly, you will be redirected to change your password. If you answer the question incorrectly, another question will be randomly selected. If you answer that question incorrectly, a third question will be selected. If you answer the third question incorrectly, the system will lock your account. If your account is locked, please contact the IT Service Desk at 1-800-611-4736. Click Change Password. F Operation was successful. Click Ok. G G STEP 4 IDM IDENTITY MANAGEMENT SELF SERVE PORTAL FORGOT PASSWORD Pg. 3