Navistar Truck General Supplier Quality …

1 General requirements Page 1 Navistar Truck General Supplier Quality requirements NTSQ-0001 Released 8-05-08 id28229343 pdfMachine by Broadgun Software - a great PDF writer! - a great PDF creator! - General requirements Page 2 Table of Contents Subject Page Purpose 3 Application 3 Scope 3 Definitions 3 Supplier Responsibilities 7 Quality System 7 APQP 8 Engineering specification and product compliance 8 Prototype parts 10 PPAP 10 Corrective action and containment 11 Corrective and preventive action response 12 Corrective action escalation 13 Process capability 14 Process capability and monitoring requirements 15 Maintaining appropriate expertise and resources 15 Safety critical parts 15 Safe work environment 15 Supplier management support 15 Labeling 16 Supplier scorecard 16 Links to Helpful Resources 17 General requirements Page 3 Purpose.

2 This document contains the basic requirements of any Supplier producing and delivering service, prototype or production intent parts for saleable products built by Navistar , its wholly owned subsidiaries and contracted after-treatment providers. The expectation is that the Supplier takes ownership and responsibility for the parts they supply. This document sets forth a basic list of requirements for the Quality processes used by the suppliers but is not all-inclusive. Each section can be broadly defined as to be suitable for any given situation. This document provides precedent for the Supplier and SDM responsibilities and obligations for service to the Navistar organization. Application: This document is intended to apply to any company supplying or potentially supplying vehicle components, services, sub-assemblies or assemblies to any plant or location designated by Navistar .

3 It also applies to the Supplier s Quality system requirements as set forth for Navistar Purchasing and Supplier Quality functions. Other obligations and responsibilities also apply per contract or other agreements and this document in no way supersedes those agreements but seeks to help support or better define those requirements . Scope: This document applies to all parts, services, sub-assemblies and assembly providers supplying, or contracted to Navistar , its plants, service parts locations, wholly owned subsidiaries, and engineering locations. 1) Definitions: a. Wholly owned subsidiary i. IC: School Bus assembly locations in Tulsa, Ok. and Conway, Ar. ii. Workhorse Custom Chassis: Motor home and commercial medium duty chassis assembly location in Union City, In. iii. International Truck : Truck assembly facilities located in Springfield, Oh.

4 (SAP), Chatham, On, Ca. (CAP), Escobedo, Mx. (Blue Diamond, EAP, International Camiones), or Garland, Tx. (GAP, SST) iv. Navistar Defense: Truck assembly facilities located in Garland, Tx. (GAP), Springfield, Oh. cab assembly (CAS), Tulsa, Ok., or West point, Ms. b. After treatment providers: Any location between the assembly location and the customers whose purpose is to add production intent items on a Navistar , IC Workhorse Custom Chassis or Navistar Defense vehicle. General requirements Page 4 c. Service part : Any part that is sent for the purpose of resale as a replacement or repair part used in a Navistar , IC, Workhorse Custom Chassis, or Navistar defense complete or incomplete vehicle. These parts are generally packaged in a unique way and are sent to a Parts Distribution Center (PDC) or a dealer.

5 D. Service parts locations: Parts Distribution Centers (PDC), Fleet operations or Dealerships that carry parts, whether OEM or after-market, used for repair and maintenance of any Navistar complete or incomplete vehicle. This includes the brands International Truck , Blue Diamond, IC, SST, Navistar Defense (IMG), whether the location or origin of the parts is foreign or domestic. e. Engineering locations: Engineering support provided from the following: i. Truck Development and Technology Center: Located in Fort Wayne, In. ii. Truck Reliability Center: Facility located in Fort Wayne, In. iii. Product Evaluation Center: Located in Chatham, Ontairo, Canada iv. Any Truck or bus assembly location providing engineering support v. Any contracted engineering service for development of Navistar Truck products, including test facilities f.

6 Automotive Industry Action Group (AIAG): The AIAG is a not-for-profit association of companies involved in the automotive industry (and Heavy Truck ). The Automotive Industry Action Group is a globally recognized organization founded in 1982 by a group of visionary managers from Chrysler, Ford Motor Company, and General Motors. AIAG information and forms are accessible at . g. Supplier : Any contracted individual, group or company having a contract with Navistar to supply parts, services, sub-assemblies or assemblies to Navistar plants, sites and facilities for the purpose of building vehicles. h. Parts: Any component or group of assembled components, having its own unique part number that is supplied for the purpose of building vehicles to any Navistar sites, plants or facilities. General requirements Page 5 i.

7 Services: Any non-component part of a vehicle delivered either before assembly. Example may include, finishing, addition of equipment or pre-treatments before assembly such as painting or coating. j. Sub-Assemblies: Any group of components assembled, but having no final part number of their own as an assembly, prior to delivery to Navistar locations which are assembled to other major components on the vehicle. Examples may include grilles and mounting hardware, suspension systems or bumpers and mounting brackets. k. Assemblies: Any group of components either having their own final part number or not having their own part number but serving as a final assembly which are delivered to Navistar locations for the purpose of building vehicles. Examples include wheel and tire assemblies, wiring harnesses or wheel hub and drum assemblies.

8 L. Production part : Any part sourced for use at Navistar Truck facilities, intended for use on saleable vehicles built at Navistar sites, plants or facilities and having completed documentation for approval per the AIAG PPAP process reference document or, latest revision or the Conditional Approval and Shipping Authorization document. m. Prototype part : Any part that is sourced by Navistar intended for the use on non-saleable vehicles and installed at Navistar sites, plants or facilities and compliant to the requirements of the Conditional Approval and Shipping Authorization document. Prototype parts may be used on saleable vehicles where they have proven their ability to meet all engineering requirements for a production part . n. Saleable Vehicle: Any vehicles built at Navistar sites, plants or facilities which are intended for sale to the General public.

9 General requirements Page 6 o. Quality System: Business management system that incorporates the use of metrics and controls by company management that ensures delivery of parts which meet the customers engineering, Quality , quantity, delivery and cost objectives and serves to support the contract signed between the Supplier and Navistar . p. Registration: Certification to TS16949 current revision or ISO 9000 current revision by a registering body certifying that a company s business system is compliant to a standard and is certified to that standard. q. requirements : Any data given to the Supplier to define customer needs which may include, contracts, specifications, drawings or other inputs describing engineering, Quality , quantity cost and delivery needs or others as required. r. Supplier Development Manager (SDM): Designated representative of Navistar who has been assigned to the Supplier and has the responsibility to ensure the Supplier delivers products from approved production processes.

10 This person works for corporate purchasing and acts on the behalf of Navistar as a liaison between the Supplier and the consuming site, plant or facility. s. Global 8D: The 8d process used by Navistar and its suppliers for communicating status and updates to problem resolutions. The process is located at the following link. t. Pyxis: Workflow application used internally to Navistar which documents the need for a corrective action, usually during a parts development process. u. Corrective Action Request (CAR): Any communication, formal or informal where the Supplier has been made aware of a non-conformance that needs an action to address a suspected or identified nonconformity constitutes a CAR. Suppliers are expected to take responsibility to appropriately document and track required activities for any given CAR.