REQUEST FOR QUOTATION (RFQ) - singaporeair.com

1 V44 RFQ VM2018-002 Cyber Security Services Page 1 of 42 REQUEST FOR QUOTATION (RFQ) Project Title: Cyber Security Services QUOTATION Number: VM2018-002 Type of Document: Main (Part 1) Organization: SIA Co. Regn. Number: 197200078R Confidentiality: This REQUEST for QUOTATION (RFQ) is the property of Singapore Airlines Limited (SIA) and/or its subsidiaries. Any reproduction of its contents (in whole or part) except for the preparation of the QUOTATION must have prior written approval by the designated representatives of SIA and/or its subsidiaries.

2 V46 RFQ VM2018-002 Cyber Security Services Page 2 of 42 TABLE OF CONTENTS Table of 2 S e c t i o n 1 : I n t r o d u c t i o n .. 3 S e c t i o n 2 : E x e c u t i v e S u m m a r y .. 5 S e c t i o n 3 : S c h e d u l e o f E v e n t s .. 6 S e c t i o n 4 : F o r m a t o f P r o p o s a l .. 7 S e c t i o n 5 : T e r m s a n d C o n d i t i o n s .. 12 S e c t i o n 6 : E v a l u a t i o n P r o c e s s .. 32 An n e x 1 : V e n d o r P r o f i l e M a t r i x f o r R F Q V M 2 0 1 8 - 0 0 2.

3 33 An n e x 2 : I P T D e c l a r a t i o n b y V e n d o r / C o n t r a c t i n g P a r ty .. 35 An n e x 3 : D e c l a r a t i o n o f P a r t i c i p a t i o n b y R e l a t i v e s /As s o c i a t e d C o m p a n i e s .. 37 An n e x 4 : I n d i v i d u a l N o n - D i s c l o s u r e Ag r e e m e n t .. 38 An n e x 5 : T e r m s a n d C o n d i t i o n s o n U s a g e o f S I A I T R es o u r c e s .. 41 V46 RFQ VM2018-002 Cyber Security Services Page 3 of 42 SE C TIO N 1: IN TR O D U C TIO N This REQUEST for QUOTATION (RFQ) aims to solicit proposals to provide Cyber Security Services to the SIA Group (SIA).

4 There is no minimum commitment from Singapore Airlines (SIA) on the amount of work that will be given to the selected Vendor and SIA reserves the right to appoint any other Vendors if required. The initial contract term will be for a period of one (1) year. Thereafter, SIA is to have the option to extend the engagement annually for another 2 years at the same terms and conditions. To participate in this RFQ, Vendor is required to submit their Intent-to-Bid as follows: (a) Email to by the submission deadline: Annex 1 (Vendor Profile Matrix) Non-Disclosure Undertaking (NDU*) Letter duly signed by your authorized signatory (b) Post or courier to reach SIA within 3 business days of the submission deadline: One (1) original set of the Non-Disclosure Undertaking (NDU) Letter duly signed by your authorized signatory The NDU Letter should be sent to.

5 IT Procurement & Admin Singapore Airlines Limited SIA Computer Centre 722 Upper Changi Road East Singapore 486854 Attention: Ms. Nirmala Rajakrishnan (Mimi) or Celine Toh *Vendors who already have a signed Non-Disclosure Undertaking (NDU) Letter or Non-Disclosure Agreement (NDA-CP) Version , 4 August 2016 with SIA will only need to quote the said document for reference. Vendors will be informed of SIA s acceptance of their Intent-to-Bid. The RFQ document consisting of confidential information will be sent via email. Fulfilment of all the criteria above does not imply SIA s acceptance of the Intend-to-Bid.

6 No reasons will be given to the unsuccessful Vendors. All Annexes listed within, which form part of this RFQ, will be issued accordingly as stated below: (1) Annexes within the Main document are ( Part 1 ): Annex 1 - Vendor Profile Matrix Annex 2 - IPT Declaration by Vendor/Contracting Party Annex 3 - Declaration of Participation by Relatives/Associated Companies Annex 4 - Individual Non-Disclosure Agreement Annex 5 - Terms and Conditions on Usage of SIA IT Resources (2) Confidential Annexes ( Part 2 ) to be released to eligible vendors after SIA s acceptance of the Vendors Intent-to-Bid which comprise the Vendor Profile Matrix and Non-Disclosure Agreement, are listed below.

7 Annex 6 - Service Level Agreement Annex 7 - Information Security Requirements Annex 10 - Pricing Table Annex 13 - Detail Scope of Work V46 RFQ VM2018-002 Cyber Security Services Page 4 of 42 The RFQ proceedings shall be in accordance with the Schedule of Events. This RFQ provides sufficient information and instructions for Vendors to prepare a reasonably complete proposal to SIA. However, if there is a need to seek clarifications, requests should be sent as an attachment in Microsoft Word to: Suriah Jamallodin When submitting questions, the identity of Vendor s representative must be clearly indicated.

8 SIA will respond to the questions in writing. All the questions and the corresponding responses will be made known to Vendors who have responded to this RFQ without revealing the identity of the source of the questions. Two (2) sets of the RFQ submission ( QUOTATION ), one (1) original and one (1) copy, are required. For easy identification, the cover of the documents (including the envelopes) must be clearly marked with either ORIGINAL or COPY and the RFQ reference number VM2018-002 . In addition, prepare two (2) sets of CDs or thumbdrives containing the soft copy of your QUOTATION submission.

9 Label the CDs with VM2018-002 Cyber Security Services and your organisation s name ; and put them in an envelope marked Softcopy of RFQ VM2018-002 . The QUOTATION and CDs should be submitted by hand in sealed envelopes to: IT Procurement & Admin Singapore Airlines Limited ITD QUOTATION Box (SIA Pass Office) SIA Training Centre 720 Upper Changi Road East Singapore 486852 Attention: Ms. Nirmala Rajakrishnan (Mimi) or Celine Toh Vendors are required to get the RFQ submission stamped at the SIA Pass Office before depositing the RFQ submission into the ITD QUOTATION Box.

10 Submissions that are not stamped will be considered invalid. Overseas Vendors may fax their QUOTATION Submission to (65) 6490 0761 but the original QUOTATION Submission must reach the above person within three (3) business days from the deadline for Submission of Proposal as otherwise the submission will not be valid. Vendors may verify receipt of their fax with Overseas Vendors must ensure that all pricing information be faxed. Vendors are advised to submit their QUOTATION before the deadline for submission, as late submissions will not be accepted. Strictly no online or e-mail submission is permitted.