HEATING AND COOLING SERVICE AGREEMENTS

1 HEATING AND AIR conditioning SERVICE AGREEMENTS . In addition to HEATING and air conditioning SERVICE and installation, SHELLHORN & HILL. also offers SERVICE AGREEMENTS for HEATING and air conditioning equipment. For oil-fired HEATING equipment, SHELLHORN & HILL offers a wide range of SERVICE AGREEMENTS ranging from the basic BRONZE' SERVICE agreement to our best PLATINUM' SERVICE agreement that includes a 4-hour emergency response and part and labor coverage. SHELLHORN & HILL also offers air conditioning system SERVICE AGREEMENTS that include an annual maintenance check-up and labor coverage for system repair. Choose the best SERVICE agreement that suits your needs. OIL-FIRED HEATING CLEANING & SERVICE agreement OPTIONS. ANNUAL OIL-FIRED HEATING INSPECTION & CLEANING (Available to All Customers). SHELLHORN & HILL recommends this SERVICE be performed once a year to avoid any unnecessary failure of your HEATING system.

2 The HEATING system will be inspected to detect any potential problems as well as to clean and lubricate the system to ensure efficient operation. The annual inspection & SERVICE includes: Up to two hours labor Remove Pump Screen & Clean or Replace Remove Smoke Pipe & Vacuum out Remove Oil Filter & Replace Element Vacuum Chimney Base if applicable Inspect Blower Compartment for worn parts Brush & Vacuum Baffles & Tubes Clean Burner Fan & Adjust Air Band Remove Nozzle Assembly & Replace Nozzle Clean & Adjust Electrodes Check Safety Devices for Correct Operation Perform an Efficiency Test Nozzle, pump strainer, oil filter refill, & gaskets are included in the fee for this SERVICE . Any additional parts that are needed will be charged in accordance with the HEATING SERVICE agreement coverage of the parts. Should the two-hour labor allowance be exceeded, additional time will be charged at the prevailing rate in one-quarter hour increments.

3 BRONZE Oil-Fired HEATING SERVICE agreement (Available to NO FRILLS customers only). Emergency SERVICE Coverage from 8:00AM to 10:00PM. October 15th thru April 15th Discounted Annual Inspection and Cleaning Discount on our Non-Contract rates for SERVICE performed Replacement Part Coverage Including: Automatic Water Feeder* Expansion Tank* Mixing Valve*. Aquastat Expansion Tank Valve Oil Filter Refill Blower-Complete Extrol Tank* Pressure Relief Valve Cad-Cell Relay (all types) Fan Limit Small Burner Parts**. Circulator-Complete* Fan Control Board* Smoke Pipe Circulator Relay* Heater Wiring Tank Fill & Vent*. Draft Regulator Hot Water Control* Thermostat-Standard * Partial Part & Labor Allowance Only ** Small Burner Parts defined as cad cell, flanges, gaskets, screens, tubes firing heads, burner wires, nozzles, etc.

4 SILVER Oil-Fired HEATING SERVICE agreement (Available to FULL SERVICE customers only). 24-Hour Emergency SERVICE Coverage Discounted Annual Inspection and Cleaning Discount on our Non-Contract rates for SERVICE performed GOLD Oil-Fired HEATING SERVICE agreement (Available to FULL SERVICE customers only). All of the Benefits of the SILVER SERVICE agreement plus: Replacement Part Coverage Including: Automatic Water Feeder* Expansion Tank* Mixing Valve*. Aquastat Expansion Tank Valve Oil Filter Refill Blower-Complete Extrol Tank* Pressure Relief Valve Cad-Cell Relay (all types) Fan Limit Small Burner Parts**. Circulator-Complete* Fan Control Board* Smoke Pipe Circulator Relay* Heater Wiring Tank Fill & Vent*. Draft Regulator Hot Water Control* Thermostat-Standard * Partial Part & Labor Allowance Only ** Small Burner Parts defined as cad cell, flanges, gaskets, screens, tubes firing heads, burner wires, nozzles, etc.

5 PLATINUM Oil-Fired HEATING SERVICE agreement (Available to FULL SERVICE customers only). All of the Benefits of the GOLD SERVICE agreement plus: 4-Hour Emergency Response Platinum Bonus-If for any reason the entire oil-fired warm-air furnace or oil- fired hot water boiler is replaced by SHELLHORN & HILL during the SERVICE agreement term, a $ discount will be applied to our standard installation costs. A comprehensive selection of covered parts including: Air Scoop Duct Work Oil Tank*. Automatic Water Feeder Expansion Tank Oil Lines*. Aquastat Expansion Tank Valve Oil Filter Refill Aquastat Well Extrol Tank Purging Valves Blower-Complete Fan Limit Pressure Relief Valve Boiler Gauge Fan Control Board* Small Burner Parts**. Cad-Cell Relay (all types) Flow Valve Smoke Pipe Circulator-Complete(3 max.) Heater Wiring Tank Fill & Vent*.

6 Circulator Relay Hot Water Coil* Thermostat-Standard Combustion Chamber* Hot Water Control Zone Valves (3 max.)*. Draft Regulator Mixing Valve * Partial Part & Labor Allowance Only ** Small Burner Parts defined as cad cell, flanges, gaskets, screens, tubes firing heads, burner wires, nozzles, etc. All HEATING SERVICE AGREEMENTS are subject to the conditions listed on the actual SERVICE agreement form. To see the actual SERVICE agreement , please select below. AIR conditioning SYSTEM CHECK-UP & SERVICE agreement OPTIONS. ANNUAL AIR conditioning SYSTEM CHECK-UP (Available to All Customers). SHELLHORN & HILL will perform the following SERVICE to your central air conditioning system: Check Thermostat Operation Check Blower Operation Replace Air Filter (Customer Supplied) Check System Operating Pressures Check Evaporator Temperature (In & Out) Check Compressor Start & Run Amperage Check Drain Line and Condensate Pump Clean/Check Condensing Unit Check Coil Adjust System for Maximum Efficiency Include up to 1 Hour Labor Additional labor, parts, and refrigerant not included.

7 BRONZE Air- conditioning SERVICE agreement (Available to All Customers). Emergency SERVICE Coverage from 8:00AM to 10:00PM Monday thru Friday - May 1st thru September 30th (excluding holidays). (1) Annual Air conditioning System Check-Up per season Labor on Air conditioning SERVICE Requests The BRONZE Air conditioning SERVICE agreement does not provide any part coverage. All air conditioning SERVICE AGREEMENTS are subject to the conditions listed on the actual SERVICE agreement form. To see the actual SERVICE agreement , please select below. FULL SERVICE agreement DOCUMENT PAGE. NO FRILLS SERVICE agreement DOCUMENT PAGE.