Client protection in microfinance
Found 29 free book(s)
The Client Protection Principles in Microfinance
ec.europa.euThe Client Protection Principles in Microfinance The Client Protection Principles for microfinance and the accompanying Campaign for Client Protection in Microfinance are part of a collaborative initiative endorsed and led by a broad coalition of microfinance institutions (MFIs), networks, funders, and practitioners. ...
1. Introduction to the Smart Campaign - Operation …
opsmicrofinance.credit-suisse.comIntroduction to the Smart Campaign 2. The client protection principles 3. Why the Smart Campaign matters now 4. Feedback from participants 5. First steps for implementing client protection ... involved and support client protection in microfinance? 28 Thank you! Endorse the Smart Campaign. Visit www.smartcampaign.org
Beyond Codes: The Foundation for Client Protection in ...
www.smartcampaign.org6 Beyond Codes: The Foundation for Client Protection in Microfinance Acknowledgements The lessons in this report were generated from a number of perspectives and experiences. I would like to thank Alexandra Annes da Silva, Ewa Bankowska (Micro Finance Centre in Poland, Hema
Policy brief no.7 - November 20111 - United Nations
www.un.org4 The purpose of client protection in microfinance is to protect the interests of consumers and to promote quality services and fair competition.
BRIEF the Client Protection Principles in Microfinance
documents.worldbank.orgthe Client Protection Principles in Microfinance January 2010 BRIEF Client protection is a key tenet of microfi nance. The Client Protection Principles and the SMART Campaign1 are the heart of an industry-wide initiative aimed at safeguarding the interests of microfi nance clients. The end goal is adoption of appropriate policies,
Does good client protection impact financial performance?
www.e-mfp.euShan Yu for research support and to all members of the European Microfinance Platform (e-MFP) Making Microfinance ... box 1: the client protection smile Improving client protection from a weak to an adequate ... client protection in terms of costs or benefits
IN THIS ISSUE 1 - Microfinance Council of the Philippines
www.microfinancecouncil.orgon the BN title to download the file: MicroSave Briefing Notes #125 Developing a Tool on Client Protection for and with Clients, #126 What Makes ServQual a Distinctive Tool for Client Protection , and #127 Client Protection Lessons for the Microfinance Sector .You may also
State of Client Protection in Rwanda’s Microfinance Sector
seepnetwork.org2) A client protection market diagnostic, conducted by the Association of Microfinance Institutions in Rwanda (AMIR), using a tool recently designed by the SEEP Network to provide an overview of client protection rules, practices, and
BRIEF client protection and social performance. - CGAP
www.cgap.orgClient protection is essential to ensure that providers do not inadvertently harm their clients. It means that ... indebtedness crises in microfinance markets. Consumer protection policies, regulation, and supervision In 2010, consumer protection regulation and
Enhancing the Impact of Microfinance - Freedom from Hunger
www.freedomfromhunger.orgPAGE 3| Enhancing the Impact of Microfinance: Client Demand for Health Protection Services on Three Continents IntroductIon Microfinance client and family illness is the most common cause of unsuccessful business performance, low savings rates, late repayments and microfinance client
MicroSave Briefing Note # 127
www.microsave.netClients’ Protection- Lessons for the Microfinance Sector Amit Garg and Anirban Roy July 2012 The microfinance sector can be a powerful poverty alleviation tool. However, recent events have raised ... Client protection principles, Microfinance, Financial crisis, customer service Created Date:
Implementing Client Protection in Indian Microfinance
smartcampaign.orgClient protection has been an important issue in the global and Indian microfinance sector for several years. Between 2007 and 2010, the transformation of several …
MFIN releases Code of Conduct for microfinance sector
mfinindia.orgMFIN releases Code of Conduct for microfinance sector Mutually Agreed Code of Conduct (MACC) to cover all microfinance entities including NBFC MFIs, SFBs and banks MACC is aimed at ensuring client protection and avoidance of over-indebtedness Mumbai, 19, September 2017: Microfinance Institutions Network (MFIN), the premier industry ...
Experience - Microfinance
m2iconsulting.comClient Protection Assessment October 2013 – November 2013 Cambodian Microfinance Association 9 Training on Microfinance Related Issues April 2006 – Ongoing Banks, MFIs, Industry Associations, Investors, ... Experience - Microfinance ...
NO. 74 ADB BRIEFS
www.adb.orgMicrofinance Client Protection in Asia and the Pacific 3 method, such as role plays and group exercises, which helped participants understand client protection issues and develop
in microfinance Overview - smartcampaign.org
www.smartcampaign.orgKeeping clients first in microfinance VERSION 1 MAY 2014 1 A Guide to Client Protection Assessments Overview How to conduct an in-depth, confidential diagnostic of
Digital Financial Services and Microfinance: State of Play
smartcampaign.orgThe Client Protection Standards were created to operationalize where the microfinance industry sets the bar in terms of the minimum behaviors clients should expect from …
The Microfinance Transparent Pricing Supervision Handbook
www.mftransparency.orgThe Microfinance Transparent Pricing Supervision Handbook June 2013 A publication sponsored by. 2 ... MicroFinance Transparency is a NGO established in 2008 to promote the welfare of poor micro- ... Client Protection Principles Certifications Trainings
The Implementation of Client Protection Principles in ...
library.iugaza.edu.psThe Implementation of Client Protection Principles in Microfinance Department - UNRWA اورنولأا – ريغصلا ليومتلا ةرئا يف ءلامعلا ةيامح ئابم قيبطت
OPPORTUNITY INTERNATIONAL SOCIAL PERFORMANCE …
c7x2t7y8.stackpathcdn.comsystems for client protection, and establishing a SPM sub-committee on the Board. OBS hopes to achieve SMART Campaign certification in early 2014 attracting the support of social investors and contributing to OBS’ reputation as a client-focused microfinance provider.
COMMON CODE OF CONDUCT (CoC) FOR MICROFINANCE …
www.ghamfin.orgtheir MFIs to comply with the code to ensure client protection in the microfinance sector. Any issues of non-compliance by GHAMFIN members will be dealt with …
Passe en October 2015 ISSN 2354-5402 relles N° 2
goodworldsolutions.orgin MicRofinance en October 2015 ISSN 2354-5402 N° 2 Bridging academic research with ... Supervision of Microfinance which include client protection. TrueLift is a global initiative to push for accountability in pro-poor development. MFTransparency is an NGO that promotes
THE FIRST MICROFINANCE INSTITUTION IN AMBODIA …
www.dwmarkets.comThe Client Protection Certification Program is possible because of partnerships with the MasterCard Foundation, Ford Foundation, the International Finance Corporation, the Multilateral Investment Fund a (member of the IDB group) and microfinance pioneer Accion.
POLICY ON CODE OF CONDUCT - fusionmicrofinance.com
www.fusionmicrofinance.comof lending, transparency, grievance redressal, ethical behaviour and client protection. MFIN: Microfinance Institution Network (MFIN) is a Self-regulatory Organization (SRO) in the financial service sector recognized by the Reserve Bank of India (RBI). MFIN works
Client Protection in Microfinance 2 1 - e-MFP
www.e-mfp.euThe research Context: Growing sector Global financial crisis Over-indebtedness of microfinance clients Development of specific microfinance law and regulation Scope: We studied the regulatory and supervisory landscape of the twelve countries in terms of client protection,
Client Protection in Asia’s Microfinance Industry
seepnetwork.orgCLIENT PROTECTION IN ASIA’S MICROFINANCE INDUSTRY 1 This report summarizes client protection (CP) policies and practices in nine microfinance markets in Asia: India, Pakistan, the Philippines, Myanmar, Cambodia, Bangladesh, Nepal, Sri Lanka, and China. The findings in this report have been gleaned from
Client Protection & Indian MFIs - Microfinance Gateway
www.microfinancegateway.org4 Client Protection & Social Performance of Indian MFIs - An Empirical Report T he Microfinance sector in India has achieved incredible growth in terms of both outreach and sustainability. The mainstream financial sector has increasingly
Microfinance Council of the Philippines, Inc.
www.microfinancecouncil.org(ASKI) received its Client Protection Certification, the first Philippine MFI to receive such recognition. More MFIs are working toward improved client protection practices. ... microfinance NGOs reached more than 3 million while banks had a combined outreach of 1.23 million.
Client Voices Peru Country Report - smartcampaign.org
smartcampaign.orgKeeping clients first in microfinance Client Voices Peru Country Report Progress and Evolving Risks in an Advanced Consumer Protection Environment
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