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A STUDY ON CUSTOMER’S ATTITUDE AND PERCEPTION …

A STUDY ON CUSTOMER’S ATTITUDE AND PERCEPTION

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perceptions of the user regarding the service quality of ZOMATO is less than his expectations of what an excellent service should be. So, ZOMATO cannot be categorized an excellent service provider as per the responses we have received from the users. Figure 2: Expected Growth of online and offline industry

  Services, Customer, Perceptions, Attitudes, Excellent, Customer s attitude and perception, Excellent service

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